September 6, 2012 -
VoiceTrust,a Dubai-based voice biometrics company, has released VT inTalk, a new solution for dynamic caller verification.
VT inTalk is an off-the-shelf, fast deployable solution that addresses the needs of call centers wanting to verify the authenticity of a caller while engaged in natural dialogue with the customer.
VT inTalk dynamically compares the speaker’s voice with the claimant’s existing voice print to provide additional assurance that the caller is who he or she claims to be.
The solution will be integrated into the Genesys GVP platform.
The Genesys Interactive Voice Response Platform is a software only, standards-based voice portal that enables businesses to provide cost-effective customer interactions 24×7 for voice, video, and web-based interactions. Beyond traditional IVR (interactive voice response) systems, it provides touchtone access to applications and incorporates speech recognition technology and video for conversational exchange to identify and resolve customer requests.