October 26, 2012 -
Each year, the award is presented to a firm that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
“Cross Match’s unique technological depth and expertise has enabled it to deliver advanced biometric solutions for the most challenging technological and security issues in law enforcement, border control, military, and homeland security in North America,” noted Frost & Sullivan Research Analyst Raman Monga. “The company clearly differentiates itself through focus on high-end forensic quality, certified products, best-in-class customer service, and product innovation.”
Cross Match’s offerings include a wide range of biometric solutions employed to capture and process the unique physiological characteristics of individuals to verify their identities. With more than 5,000 customers worldwide and over 250,000 products deployed in more than 80 countries, the company has established a strong global presence and impressive brand recognition.
Cross Match’s flagship products, the Guardian 10-print scanner and SEEK multi-modal handheld, are industry-leading biometric solutions that have been widely accepted by various government programs and the U.S. Department of Defense.
SEEK captures facial images, flat and rolled fingerprints, as well as iris scans, and can match captured biometrics against an onboard watch list of 120,000 individuals. It provides superior value for military intelligence and defense, law enforcement, and homeland security, especially immigration. With technology mobilization a key trend, the need for mobility and reduction in size of certified, compliant devices will help maintain SEEK’s leadership position in the industry.
Continued research and development is the key to Cross Match’s success. The company launched a server-based application platform, WEBS, in August with the introduction of an browser-based enrollment module with integrated transaction management, and its next generation Guardian and Guardian IP ten-print scanners debuted in September. Enhancements to the company’s live scan management system (LSMS) add Quick Search, which will speed up the search process and save valuable time in the criminal booking process.
Cross Match demonstrated the next version of its Guardian line of fingerprint scanners at the 2012 Biometric Consortium Conference & Biometric Technology Expo held in Tampa, FL for BiometricUpdate.com:
The firm also demonstrated its WEBS platform for BiometricUpdate.com at that same conference:
Cross Match also constantly collaborates with organizations to enhance its service offerings and strengthen its market position. Additionally, its focus on compatibility with existing infrastructures has enabled it to offer the most cost-effective solution, which is another key reason its technologies have achieved wide adoption.
“With the global trend toward digitization and electronic fingerprints, Cross Match has been proactive in reaching out to agencies and entities in emerging regions that are interested in digitizing their archives,” added Monga. “The company’s products fit nicely in both mature and emerging markets that are looking to modernize their national ID law enforcement for border control applications.”