March 12, 2013 -
Nuance Communications has announced its FastReset password reset solution based on the company’s existing voice biometric technology.
FastReset allows employees to quickly and easily reset passwords using a voice authentication system, which the company says eliminates the need to engage IT resources for assistance.
Based on a report from the company, studies have shown that 20-30% of IT help desk calls are related to password reset issues. Traditional and existing systems require users to answer previously selected security questions. Question-based security is highly vulnerable to hacking via public information sources, and often answers to questions are easily forgotten.
Using FastReset, employees use a phone to enroll a voiceprint, a process which takes less than a minute altogether. When users need to reset their password, they can use a login screen or can call the automated system to speak a prompted phrase.
“We needed a streamlined solution for employee password reset that worked effectively and that employees would adopt – and FastReset with voice biometrics delivers that,” Don Westermann, chief technology officer, Eastern Bank said. “For the employee, FastReset eliminates the frustration of forgotten passwords and security questions, which we’ve all experienced. And for the organization it cuts costs by automating the process, allowing the help desk team to focus on more complex call types. It’s really a win-win for all of us.”
FastReset has out-of-the-box integration with Microsoft Active Directory and Credential Provider, and works within an organization’s existing telephony infrastructure.
A recent Biometric Research Note suggests mobile devices will drive bank adoption of voice biometrics, citing its ease and accessibility.
In November, Nuance was recognized by Opus Research as the world’s leading provider of voice biometrics solution. Nuance voice biometrics solutions have over 23 million enrolled voiceprints, more than the rest of the industry combined.
Reported previously in BiometricUpdate.com, Barclay’s Wealth Investment Management has implemented a Nuance voice biometrics system – FreeSpeech — in its call centre to authenticate customers by voice.