90% of smartphone users eager to use voice biometrics: Nuance survey

May 8, 2013 - 

Nuance Communications has unveiled the results of its own surveys measuring consumer attitudes and preferences for identification and authentication when accessing accounts and interacting with customer service, and the company has found a strong trend towards a preference for voice biometrics.

According to the company, this survey data points to growing frustration among consumers with current authentication methods. 85% percent of people are dissatisfied with current methods and 90% of people are eager to use voice biometrics in place of these traditional means.

The survey look at responses from more than 900 smartphone users in North America and found that security is a top concern for consumers, but that individuals’ chosen security credentials are often weak, creating significant vulnerabilities.

Nuance has also released an infographic along with its findings.

The Opus Research Voice Biometrics Conference is set to begin today in San Francisco and will showcase a number of vendors and solutions in the market today. 

Reported previously, Nuance announced its FastReset password reset solution based on the company’s existing voice biometric technology.

Nuance, along with Chinese auto manufacturer, BYD, have launched a new car which leverages Nuance’s voice recognition technology, though doesn’t make use of voice biometrics.

Also, Barclay’s Wealth Investment Management has notably implemented a Nuance voice biometrics system in its call center to authenticate its users.  

 

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About Adam Vrankulj

Adam Vrankulj is an editor for BiometricUpdate.com. His background consists of online news writing, editing and content marketing. Adam has written for CBCNews.ca, BlogTO and was the editor and curator for the nextMEDIA and CIX Source publications. He has a degree in journalism and is passionate about science, technology and social innovation. Contact Adam, or follow him at @adamvrankulj