Nuance launches updated voice biometrics platform

July 16, 2013 - 

Nuance has just launched the new generation of its voice biometrics platform, boasting a 50% improvement in accuracy.

“The acceptance of voice biometrics is accelerating, and has become one of the hottest areas of our business,” Robert Weideman, general manager and executive vice president of Nuance Enterprise said. “In just the past two years, the total number of consumers who have enrolled voiceprints with banks, mobile providers and other organizations has tripled – from 10 million to 30 million. Organizations recognize that by providing the natural voice interface and high level of security that voice biometrics affords – right at the point of authentication – they can deliver a much more compelling experience to their consumers, with enhanced security.”

According to the company, the new release is the result of significant research and development investments, and has improved accuracy by 50%, introduced the smart adaptation of a person’s voiceprint as well as significant enhancements in the ability to automatically detect attempts to bypass authentication.

Voice biometrics is becoming a widely-deployed modality, as many surveys have recently shown.

“Voice biometrics-based solutions have become an important part of the multi-factor authentication and fraud prevention plans for banks, telecommunications carriers and government agencies around the world,” Dan Miller, Senior Analyst at Opus Research said. “We expect to see sustained, impressive growth in deployments as solutions move beyond the contact center to mobile devices and home electronics.”

BiometricUpdate.com recently took a look an extended look at voice biometrics as a modality, including some early examples, as well as an exploration of potential developments and innovations. Read the full feature here.

Reported previously, the company conducted a survey which found that 85 percent of people are dissatisfied with current authentication methods and 90 percent of them are eager to use voice biometrics in place of more traditional means.

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About Adam Vrankulj

Adam Vrankulj is an editor for BiometricUpdate.com. His background consists of online news writing, editing and content marketing. Adam has written for CBCNews.ca, BlogTO and was the editor and curator for the nextMEDIA and CIX Source publications. He has a degree in journalism and is passionate about science, technology and social innovation. Contact Adam, or follow him at @adamvrankulj