November 21, 2013 -
LANDesk Software has just announced some updates to its password reset functions, including support for biometrics.
In particular, options include touch-tone PIN code, voice recognition as well as biometric access options.
“As the demand for organizations to implement tougher policies to protect their IT data increases, forgotten passwords and service desk calls for reset requests are on the rise,” Ian Aitchison, Director of Product Management for LANDesk Software said. “A 2012 HDI study shows that over 30 percent of all service desk calls deal with password complexities and resets. With LANDesk Password Central, users take ownership in their own password reset, but it’s done in a way where IT does not lose control over the enforcement of password rules. This leads to a decline in service desk call volumes and improvement in service levels. Users become empowered through IT thereby increasing productivity. At its core Password Central is User-Oriented IT.”
LANDesk’s service, Password Central, is built on software from identity management company Avatier that integrates with LANDesk to automatically record and ticket password resets.
“Avatier is trusted by the world’s top brands for password management technology. We share in the vision of User-Oriented IT so partnering with LANDesk on Password Central was a natural fit and win for customers,” Nelson Cicchitto, Chairman and CEO of Avatier said. “This partnership meets not only the changing needs of IT departments and users, but also meets the needs of the business through an immediate and measurable return on time and money.”
BiometricUpdate.com recently took a look an extended look at voice biometrics as a modality, including some early examples, as well as an exploration of potential developments and innovations. Read the full feature here.
Biometrics is a convenient option for password reset functions. Reported previously, Nuance also recently announced its FastReset password reset solution based on the company’s existing voice biometric technology.