October 30, 2014 -
Enacomm and VoiceVault announced they are partnering to deliver an easy, secure form of voice authentication that protects customers.
VoiceVault’s voice biometric engine will be integrated into Enacomm Voice Authentication, an application that authenticates customers from any phone.
With a 99.9% success rate, the voice authentication application is more reliable than fingerprint recognition.
“Financial institutions can now more confidently guarantee high levels of security and user convenience while avoiding the need for customers to remember anything for authentication,” said Julia Webb, vice president of sales and marketing for VoiceVault.
“We believe EVA will provide an easy path to transform the customer experience, and we are excited to be working with Enacomm on this powerful solution.”
VoiceVault maps, stores and matches a customer’s voice, serving as the key for the individual’s account access to provide fast and accurate authentication.
Enacomm’s product improves security and saves operational costs for organizations, as well as provides better service experience for customers.
Call centers and customer service representatives will not have to repeat account verification or identification questions, saving at least 20 percent of their time.
“Fraud, identity theft and security breaches have become commonplace in America, and financial institutions are often prime targets for fraudsters,” said Enacomm CEO Michael Boukadakis. “The passwords, PINs, and static security questions traditionally used for account authentication have been compromised and, today, only proven methods of identification such as voice biometrics will fully protect customers.”