February 27, 2015 -
“Training was the most difficult piece,” said Matt Ritter, senior vice president and chief information officer at the Clear Lake, Iowa bank. “We didn’t think it would be as hard to get people used to the concept.”
The software took Ritter and another employee approximately 12 hours to install, and another eight hour training employees on how to use the technology.
According to Ritter, the investment paid off as he believes it will save hundreds of thousands of dollars in lost passwords and lockouts.
“The biggest value we see from it is an increase in overall productivity,” Ritter said.
Though Clear Lake’s employees were initially apprehensive in adopting the technology, Ritter said that they now enjoy the fact that they no longer have to constantly reset passwords.
And though some employees will sporadically forget they need to change their login information in the DigitalPersona software instead of online, Ritter said that the bank has had to make fewer calls to technical support regarding lockout issues.