April 23, 2015 -
Biometrics and identity assurance software developer Daon outlined how it provided financial institution USAA with its multi-factor biometric authentication solution for its member base, according to Daon’s recently published case study.
USAA was seeking a multi-modal authentication solution that could replace its existing password system for improved security and convenience for members accessing its mobile app.
Already using a Verisign token for boosted mobile security, USAA was seeking risk management options for high-stakes financial transactions.
USAA piloted IdentityX’s facial authentication with liveness, voice recognition and PIN verification amongst a small internal sampling, which was met with overwhelming success.
After expanding the pilot to several series of increasingly larger pilots, USAA deployed a full-scale rollout in early January.
By providing facial recognition, voice recognition, and PIN options, USAA members are able to select their desired means of identity verification based on the circumstance at the moment.
Facial authentication with liveness detection quickly captures the user’s facial characteristics with a smartphone camera, requiring users to blink to ensure the user is not a photo. Similarly, its voice recognition component analyzes voice tones using a simple phrase.
The solution’s multi-modal approach to identify verification allows USAA members to choose voice authentication when in a dim room, or facial recognition when in a noisy environment.
USAA rolled out the new software to its customer base in early January, achieving mass adoption across all member segments.
Within three weeks of launch, over 100,000 USAA members were using the biometric authentication options, with an average of 2,000 adopting per day.
USAA is currently testing fingerprint authentication as an additional security measure for its mobile banking members.
The firm anticipates several benefits from Daon’s IdentityX biometric solutions, including improved security protecting sensitive member data, improved satisfaction, reduced identity theft, fraud and associated costs, and strengthened member affinity to USAA.
Previously reported, Daon’s IdentityX won NACUSO’s Next Big Idea competition, held at the association’s annual meeting in Lake Buena Vista, Florida.