April 25, 2016 -
According to a statement by JENETRIC, the company’s ID flat scanner, the LIVETOUCH quattro, fulfills the demand of US and European authorities for an optimum user guidance during a biometric identity check.
As authorities rely more on self-service terminals and automated border control gates, the efficient recording of fingerprints plays a key role in the identification of travelers. The LIVETOUCH technology combines the fingerprint capture area with the user display for instructions and real-time feedback. The graphical display beneath the sensor can display graphical elements, animations or videos. The travelers can place their fingers properly and will receive an immediate feedback whether the recording has been performed correctly.
According to findings from a two-year project designing the future entry/exit system conducted by the US Department of Homeland Security with more than 1500 participants of different national and ethnic origin, the lack of such efficient user guidance might lead to a poor outcome and to confusion for passengers.
“In order to avoid errors, such automated control systems require an easy to understand user guidance,” says Roberto Wolfer, one of the founders and CEOs of JENETRIC GmbH. Last fall the
German company launched an intelligent technology to record fingerprints, which is particularly designed to facilitate self-service fingerprinting. “Users need to know exactly where, how and for how long they have to place their fingers on the scanning surface. Our LIVETOUCH quattro meets the authorities’ requirements for devices, namely, that they communicate with the user,” states Wolfer.
JENETRIC, together with experts in human-machine interaction from the Technical University of Chemnitz, has performed their own user studies. “Our results confirm the US studies, the more the device communicates with a user in an easily understandable manner, the more successful the fingerprint capture process,” says Dirk Morgeneier, co-founder of JENETRIC GmbH, and he emphasized: “All instructions are designed in a way that they can be understood by users independent of language, culture or previous knowledge. LIVETOUCH quattro is ideally suited for use at airports as now planed by the authorities in the US and the EU under the keyword Smart Borders.”
In March, JENETRIC showcased the new functions of the LIVETOUCH quattro at Connect:ID.