April 9, 2016 -
In an effort to move services from paper to digital and eliminate lengthy queues at its offices, South Africa’s Department of Home Affairs (DHA) has launched the eHomeAffairs web site to let Johannesburg citizens apply for their smart identification document online.
The department expects to roll out smart ID and passport online application services to other parts of the country over the year.
According to a report by IT Web, Home Affairs Minister Malusi Gigaba said the portal will allow clients to log on to the department’s web site, apply for passports or smart IDs, pay funds electronically and book an appointment online. Once the citizen goes to their bank for an appointment, he or she will go to the counter allocated to home affairs officials, who will then verify their identity online and capture biometrics digitally.
Local media reported that the DHA will start the process with the 30 to 35 age group “because this is a manageable group of about four million South Africans. This is also to ensure the system doesn’t crash while it is being implemented.”
The project will start in 12 branches of DHA banking partners Absa, Nedbank, Standard Bank and First National Bank, and will roll out to other branches over the next couple of months.
Previously reported, the DHA partnership with the South African banking industry is helping to save millions of dollars in fraud and loss prevention through the implementation of biometrics. The national ID database uses fingerprint biometrics to facilitate the secure identification of all South African citizens.