October 15, 2016 -
Sint Maarten Airport, also known as Princess Juliana International Airport (SXM), is implementing a Vision-Box integrated passenger experience program to streamline identification processes and enhance passenger flow.
The project is a joint initiative by SXM Airport and the Immigration and Border Protection Services, a department within the Ministry of Justice of Sint Maarten, to modernize airport processes and improve the customer experience at SXM Airport.
The first milestone of the comprehensive program has been completed with the installment of six self-service security checkpoint eGates for departing travelers. The eGates, integrated with the common-use infrastructure of the airport, offer a very fast security control procedure, validating the authenticity of the boarding pass and confirming the passenger’s eligibility to enter the restricted area on the day of travel for all airlines operating on the island.
SXM, together with Vision-Box, have designed a modernized passenger experience across the whole airport, covering both arrivals and departures. The security checkpoint eGates are expediting eligibility control from landside to airside and the latest generation of ABC eGates will soon be ready for exit emigration procedures. Passengers will be able to automatically authenticate their passport and have a photo taken, to be matched to the one stored on the passport’s chip. Upon successful authentication, the passenger will cross the border and proceed through the airport security screening. In turn, passengers arriving at the island will be able to use self-service Automated Immigration Control Kiosks supplied by partner YVR, integrated into the Vision-Box Border Management suite.
SXM Airport Deputy Managing Director Larry Donker has stated that “SXM Airport is proud of this accomplishment, which is another successful milestone. Automation has and continues to revolutionize the aviation industry. With self-service solutions being the new standard in the industry, SXM Airport is making leaps and bounds towards its vision of offering passengers an experience that will move them”.
All interacting machines will be smartly integrated, building a trusted chain of secure common-use touchpoints based on biometric passenger verification at critical identification stages of both departures and arrivals: this is a single token approach, leveraging modern identity verification methods founded on biometrics.
The unifying management platform – vb orchestra – gives SXM Airport and Immigration and Border Protection Services with an overview and control of the whole security and passenger flow infrastructure. This extended software suite further allows for effective pro-active monitoring and risk-based assessment features, reporting on operational, security and flow metrics, as well as passenger workflow and business rules configuration.
vb orchestra is ready for the integration of further passenger touchpoints and the achievement of the last chapter of the contracted program which includes the implementation of Vision-Box’s API/PNR (Advance Passenger Information/Passenger Name Record) platform, thus delivering a full-fledged entry/exit system targeted for 2017.