February 10, 2017 -
Aurionpro Solutions has released the Virtual Teller Machine (VTM), a fully integrated multimodal biometrics self-service kiosk for automating 90 percent of banking transactions at a branch.
Launched at last month’s IBEX India Conference in Mumbai, VTM is the latest addition to Aurionpro’s Branch-in-a-Box product series.
Equipped with multimodal biometrics and interactive video telephony, the VTM helps migrate routine transactions like electronic know your customer (eKYC), account opening, passbook printing, cash and cheque deposit, along with personalized instant card issuance and activation.
“Going forward, bank’s tellers will have to adopt a consultative approach with a sharp focus on delivering value and enhanced customer experience,” Raj Menon, Aurionpro’s EVP and head of customer experience solutions said. “In the future, branches will focus less on transaction driven revenue and more on relationship based sales, service & consultancy.”
“Consequently, traditional transactional engagements involving a teller will rapidly shift to more automation and self-service technologies. The branch itself will get leaner, more automated with a retail centric ambience that stimulates customer engagement. With the addition of the Virtual Teller Machine (VTM) to our branch-in-a-box product series, Aurionpro is well positioned to help banks drive branch transformations.”
Aurionpro has designed and installed some of the most complex self-service kiosks and works with leading banks in India and the Middle East, the company said.
Previously reported, Aurionpro Solutions partnered with ValidSoft to deploy its ‘User Authentication’ voice biometrics solution across their line of digital innovation products and solutions.