March 14, 2017 -
Telephony API provider Aculab announced it will soon release a biometric speaker verification software option for its OEM partners.
Called VoiSentry, Aculab’s voice biometric solution enables developer customers to easily add voice authentication solutions to any business application.
“Regardless of the customer interaction channel, users want an unobtrusive and intuitive customer experience without having to compromise on security,” said David Samuel, managing director at Aculab. “At the same time, across all market sectors, businesses have to compete in terms of that interaction while fulfilling an overarching obligation to provide the highest levels of security of access to user data, accounts and services. With such compelling imperatives, businesses have never been more in need of solutions that proactively enable them to tackle the issues.”
Using the technology, OEM partners can add voice biometrics functionality to their applications, whether on-premise, data center hosted, or cloud-based.
Businesses using these voice biometric solutions will be able to replace current verification processes by allowing their customers to authenticate with their voice.
“Interaction with Aculab’s engine is abstracted to web-centric interfaces, which means it’s straightforward to integrate with any IVR, self-service, or contact centre solution,” said Ian Colville, product manager at Aculab. “The application interface is light-touch, with the engine being engaged for enrolment and verification, leaving the developer, and hence the application, with full control and scope in catering to the individual business’ needs. That means they can readily enable unique services to be provided on a per client basis, which is the essence of cloud-based services provision.”
VoiSentry will be available in the second quarter of 2017.