April 27, 2017 -
SpeechPro, the US-based subsidiary of STC Group, is showcasing its voice authentication solutions VoiceKey.AGENT and VoiceKey.FRAUD at Finovate Spring 2017 taking place this week in San Jose.
Both solutions are based on the multi-modal biometric authentication platform VoiceKey.
VoiceKey.AGENT is a solution that allows verifying client’s identity by voice, in a real-time during a conversation between a customer and an operator of contact center. VoiceKey displays the verification result on the operator’s screen. If there is no matching and call is possibly fraudulent, system notifies both, operator and security.
VoiceKey.FRAUD is a solution for company’s security that searchs for and identifies fraudsters among customers calling to contact centers. VoiceKey.FRAUD automatically detects fraudulent voices in incoming calls made to call centers and immediately notifies the operator and security services to take an action. It compares voices of callers with voices from the fraud database in online and offline modes and creates its own fraudsters list.
Last month, Xura announced that it is working with SpeechPro to pilot its biometric technology and offer enterprise customers, particularly those in the financial services sector, the ability to provide secure facial recognition and voice authentication within a mobile app, alongside, and in combination with, traditional passwords.