Transamerica deploys Nuance voice biometrics for customer authentication

Transamerica is launching Transamerica Voice Pass which leverages Nuance Communication‘s voice biometrics technology within a natural language understanding system to increase security and enhance the customer experience.

Customers calling the life insurance, retirement and investment solutions provider call centers will be able to securely authenticate themselves using their voice. Once enrolled, the customer speaks the passphrase, “At Transamerica, my voice is my password,” and Voice Pass verifies the customer’s voice against their unique voiceprint on file and, if matched, account access is granted.

Voice biometrics analyzes more than 100 physical and behavioral voice characteristics to identify and verify an individual by their unique voiceprint. While effective in reducing acts of fraud, voice biometrics is also 80 percent faster to authenticate compared to PINs, passwords and security questions.

“Consumers today expect natural, effortless and secure experiences from the companies with whom they do business,” said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. “Transamerica’s Voice Pass with Nuance’s voice biometrics and natural language understanding provide a unique balance of convenient, conversational and secure experiences right from a customer’s first point of contact. We are proud that Transamerica is the first organization in the U.S. to roll out this powerful enhancement to its customers.”

Earlier this year, Nuance partnered with behavioral biometrics firm BioCatch to offer continuous authentication and more accurately detect fraud across multiple channels as part of its expanded Nuance Security Suite solution.

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