ID R&D develops text-independent multimodal biometrics chatbot solution

ID R&D has launched SafeChat, a text-independent artificial intelligence (AI) that combines keystroke dynamics, behavioral and voice biometrics to facilitate continuous, frictionless authentication for chatbots and virtual assistants.

SafeChat continually authenticates the user through their voice interactions, typing mannerisms and behaviors, and facial recognition.

The solution’s high-level security features do not require much participation from the end-user.

ID R&D’s text-independent chatbot solution is designed to help enterprises communicate with end-users in a secure and convenient way.

SafeChat incorporates behavioral, voice and face biometrics all with a simplified interface, allows for both voice and typing input into chatbots and virtual assistants, does not prompt the user to take any actions, and since it is text-independent there are no passwords.

“Artificial Intelligence and frictionless biometrics are things of the present – not the future” says Alexey Khitrov, CEO and co-founder of ID R&D. “We are seeing the launch of devices running voice interface and enterprise chatbots taking the market by storm. Digital Assistants (DA) are a large market and Chabot’s are up-and-coming with more demand than ever before. Companies see the benefits of having an AI respond to customers’ questions, comments or concerns without any drawbacks. The fact that you can simply interact with the enterprise in a secure way without any complications for user experience revolutionizes not only the customer service segment, but also the ability of the enterprise to conduct monetary transactions through chatbots and DA.

“Based on a report by Oracle1 on the future role of humans and customer experience, 36 percent of respondents already use chatbots and 44 percent plan on using it by 2020. The world is moving towards the next stage of technology and becoming more inclined to work with AI because of the numerous benefits that it offers, such as cost savings, time savings, and enhanced customer experiences. With the new solution, ID R&D will help revolutionize chatbots and enhance this medium.”

Previously reported, ID R&D launched a mobile biometric login solution earlier this year at TechCrunch Disrupt NYC 2017, marking the company’s first product.

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