October 17, 2017 -
The company was noted for the breadth of its contact center solutions and the depth of its integration capabilities, as well as for consistently executing its strategic vision.
NICE was one of 19 companies evaluated in Opus Research’s 2017 Voice Biometrics Intelliview report, in which the company’s fraud prevention solutions were recognized for their robustness, such as integration with rules-based analytics tools analyzing massive amounts of data and metadata.
The research firm also recognized NICE for its success “in building an impressive roster of corporate customers and a correspondingly large… database of voiceprints,” and the range of NICE Real Time Authentication solutions incorporating voice biometrics, including passive enrollment, for being among the broadest available.
Opus Research also ranked NICE among the top of its field for meeting service level agreements and commitments, as well as its deep integration capabilities, strong business relationships, and its ability to execute its strategy and vision.
“In recent years, dramatic changes have taken place in both technology capabilities and market dynamics for voice biometrics solution providers,” Ravin Sanjith, program director for intelligent authentication at Opus Research, said. “NICE’s leadership in the voice biometrics market reflects the company’s success in building an impressive roster of corporate customers and a correspondingly large database of voice prints. NICE has been a pioneer in the market, delivering on a range of unique, fully integrated voice biometrics, analytics and fraud solutions, streamlining all authentication-related processes in one product; with the latest innovation being first to market with passive enrollment for self-service channels.”
Opus Research’s Voice Biometrics Intelliview report, subtitled “Solutions to Optichannel Challenges”, provides enterprise executives competitive context for 19 firms offering authentication solutions, including voice biometrics.
“NICE is proud to be an industry leader in voice biometrics, which includes rapid and transparent multi-channel authentication using a single voiceprint across channels, and a unique historical passive enrollment solution, neither of which requires complex integrations or prolonged implementation processes,” Miki Migdal, president of the NICE Enterprise Product group, said. “For our contact center clients, the result is a reinvention of customer experience, with unprecedented enrollment rates and improved satisfaction, as well as cost savings from day one and a quicker ROI.”
Earlier this month, Opus Research released a new report addressing some of the fears and myths surrounding the use and deployment of voice biometrics.