Enacomm and Advantel partner to offer financial institutions interactive voice response and voice biometrics

Authentication company Enacomm and voice and data solutions provider Advantel have announced a partnership to provide financial institutions with dynamic interactive voice response (IVR) and other technologies for personalized customer interactions. Advantel will offer AI-powered VPA (virtual personal assistant) banking and the Enacomm Financial Suite (EFS), which includes voice biometrics and customer relationship management (CRM) capabilities, to financial institutions under the partnership. “Advantel’s team of experts designs, implements and maintains powerful converged solutions for businesses worldwide,” said Enacomm CEO Michael

Sensory tech enabling voice control and biometric security on dozens of solutions at CES

Sensory revealed that its speech recognition and biometric authentication technologies will be showcased this week at more than three-dozen sites at CES, ranging from chip manufacturers to tier-1 consumer electronics brands. Sensory’s TrulyHandsfree, TrulySecure, and TrulyNatural will be enabling voice control and biometric security on dozens of new products and solutions being announced at CES including 3Nod, Abalta, Amazon, Anki, AONI, Binatone, Blue Frog Robotics, Braven, Caavo, Cleer, Doss, Garmin, Hi Mirror, Holimotion, Honeywell, Huawei, LG, Libre Wireless, Linkplay, Logitech,

Nuance adds enhanced voice biometrics to Dragon Drive automotive platform

Nuance Communications has announced the addition of several new capabilities to its Dragon Drive automotive system, including enhanced audio processing technology for improved voice biometrics. Dragon Drive’s new “Just Talk” feature allows vehicle occupants to engage with the “automotive assistant” without pressing a button or speaking a specific word to activate it, while the enhanced multi-passenger allows multiple passengers to interact with the automotive assistant at the same time. It also provides gaze detection and conversational AI to allow drivers

Nuance announces effects of malware incident in latest quarterly results

Nuance Communications announced GAAP revenue of $465.9 million in its latest quarterly report, the company announced Tuesday, touting its performance for the 2017 fiscal year in net new bookings and recurring revenue, driven by demand for several products including its voice biometrics for enterprises. Dragon Medical cloud solution, enterprise voice biometrics, omni-channel, and digital offerings, and clinical documentation solutions drove revenue during the year, according to the announcement for the fourth quarter, ending September 30. A malware incident the company

Researchers develop lip-reading system to beat voice-spoofing

Researchers at Florida State University have developed a way for smartphones to read user’s lip gestures with sonar, enabling the gestures to be used as a liveness detection system to thwart replay attacks. The system, which the researchers call VoiceGesture, uses the phone’s speaker to transmit a high-frequency sound, which is reflected back to the microphone as the user says his or her password. It does not require and additional hardware, and can be integrated into existing smartphone operating systems

Pindrop voice authentication solution certified by Amazon Connect

Amazon Web Services (AWS) has certified Pindrop’s fraud detection and authentication capabilities for use with Amazon Connect, enabling customers to secure call centers with Pindrop’s self-service integration, according to a Monday announcement. Pindrop’s certified native integration with Amazon Connect’s cloud-based contact center enables customers to establish risk scores and authenticate callers. The company is one of the first APN Partners for Amazon Connect. As previously reported, Pindrop research shows call center fraud has increased by over 100 percent year-over-year, and

Google and Stanford researchers developing voice recognition models for medical conversations

Google is working with researchers and physicians at Stanford University on Automatic Speech Recognition (ASR) models to transcribe medical conversations. In a blog post, Katherine Chou, Product Manager and Chung-Cheng Chiu, Software Engineer, Google Brain Team say that Electronic Health Records (EHR) documentation often takes half of a doctor’s 11-hour workday, contributing to burnout. Google cites recent research published in the Annals of Family Medicine which shows that physician satisfaction and medical chart quality and accuracy improved when scribes took

Researchers find voice recognition systems easily tricked by impersonators

Researchers from the University of Eastern Finland have published a new study that reveals that it is relatively easy for skilled voice impersonators to dupe advanced voice recognition systems because they aren’t efficient in recognizing voice modifications, according to a report by V3. Though the majority of new mobile devices are integrated with built-in voice recognition and command capabilities, many of these systems fail to have adequate security mechanisms in place. As a result, these systems can be compromised by

Eckoh receives USPTO Notice of Allowance for voice biometrics on phone payments patent

Secure payment products and customer contact solutions provider Eckoh has been notified by the US Patent and Trademark Office that it will be awarded a patent for its concept for improving security of phone payments. Eckoh’s new process uses both voice biometrics to authenticate a caller, and a phone ‘footprint’ to authenticate the caller’s mobile device. The dual authentication process increases the merchant’s confidence that the caller genuinely is the cardholder. The company says it is working with global industry

Mobile Payment Forum of India to intro voice authentication

The Mobile Payment Forum of India (MPFI), a think tank, is looking to introduce several new user-friendly features such as voice biometrics authentication, according to a report by The Economic Times. As part of a joint initiative of the Institute for Development and Research in Banking Technology, Hyderabad and Rural Technology Business Incubator, IIT Madras, the think tank strives “to enable mobile payments and financial services through secure, efficient and low-cost transactions.” MPFI helped develop interoperability and security standards for