Pindrop voice authentication to be integrated with Amazon Connect

Pindrop will be integrating and making available its voice biometrics-based fraud detection capability with Amazon’s cloud-based contact center service, Amazon Connect. Using Pindrop’s self-service integration, Amazon Connect customers are provided with an additional security layer for their contact center. Pindrop scores calls according to risk associated with a range of factors including the audio characteristics, geo-location and phone number reputation. Within 30 seconds of the start of the call, the call center agent is notified with a pop-up window displaying

Germany to use voice recognition software to analyze refugees’ dialects

German authorities have revealed plans to use automated speech software to analyze the dialects of refugees to verify their place of origin, according to a report by Deutsche Welle. The Federal Office for Migration and Refugees (BAMF) are planning to start trials of the speech analysis software within two weeks before implementing a full roll out in 2018. “The idea is to record a separate speech sample from asylum seekers and to carry out an automatic dialect analysis,” said Julian

Citigroup’s voice authentication option reaches one million customers in Asia

Citigroup, which rolled out voice recognition technology to its consumer banking customers in Asia Pacific last May, has enrolled one million customers for its new voice authentication option, according to a report by Finews.Asia. The bank was the first financial services company to deploy voice biometrics authentication across Asia Pacific, having implemented the technology in Taiwan, Australia, Singapore, Hong Kong, Philippines, Malaysia, Vietnam, Thailand and India. Citi clients who call into the call centers have their identity automatically verified within

Aculab to release biometric speaker verification engine

Telephony API provider Aculab announced it will soon release a biometric speaker verification software option for its OEM partners. Called VoiSentry, Aculab’s voice biometric solution enables developer customers to easily add voice authentication solutions to any business application. “Regardless of the customer interaction channel, users want an unobtrusive and intuitive customer experience without having to compromise on security,” said David Samuel, managing director at Aculab. “At the same time, across all market sectors, businesses have to compete in terms of

IBM researchers achieve new records in speech recognition

IBM researchers have set a milestone in conversational speech recognition by achieving a new industry record of a 5.5 percent word error rate, surpassing its previous record of 6.9 percent, according to the company’s blog post. The researchers conducted a difficult speech recognition task to achieve this record, where they recorded conversations between humans discussing typical everyday topics like “buying a car.” This recorded corpus, titled “SWITCHBOARD”, has been used for over two decades to benchmark speech recognition systems. To

Pindrop helps PSCU fight call center fraud

PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop to identify and prevent call center authentication fraud. PSCU is the first credit union service provider to use Pindrop’s platform for fighting call center authentication fraud. “Through our partnership with Pindrop, PSCU continues to protect members by investing in risk management and advanced fraud detection solutions aimed at driving down fraud losses and improving the member¹s identity authentication experience,” said Chuck Fagan, PSCU president and CEO.

CPS to provide biometric authentication services for South African social grant beneficiaries

Cash Paymaster Services (CPS), a subsidiary of Net1 UEPS, have agreed to the terms of a two-year contract with South African Social Security Agency (Sassa) to provide biometric authentication of beneficiaries for enrolment and payment, according to a report by Business Day. The agreement was finalized in spite of Sassa’s commitment to the Constitutional Court that the duration of the new contract would not span beyond one year, according to a report by GroundUp. Net1 CEO Serge Belamant said the

NICE survey finds consumers support voice biometrics for APAC contact centers

Cloud and enterprise software solutions firm NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey, which found that consumers are in favor of companies using voice recognition to authenticate their identity when interacting with a contact center. The survey finds that voice biometrics saves time for both customers and contact center agents and eliminates any frustration caused by forgotten passwords or wrong answers to traditional security questions. For the study, NICE surveyed 900 consumers in Australia, Hong

Pindrop research explores how aging can impact accuracy of voice authentication

With the growing adoption of voice biometrics for identification and authentication purposes, researchers are investigating into what the contributing factors of users’ voices changing over time. Pindrop has released new research revealing that voices change significantly with age, even in the short term, which makes the process of voice biometrics-based authentication more difficult to achieve. One of the greatest challenges of authenticating an aging voice is that every individual’s voice ages uniquely and at a different rate, which means there

Technavio report forecasts global automotive biometric market 2017-2021

Technavio published a new report titled “Global Biometric Market in the Automotive Sector, 2017-2021”, which forecasts that the market will grow steadily during the next four years and see a CAGR increase of more than 19 percent by 2021. The report states that one of the main growth drivers of the market is the vulnerability in existing keyless entry systems in which criminals use hacking devices to break into vehicles. To combat this, automotive original equipment manufacturers (OEMs), suppliers, and