call centers

 

Pivotal Data to offer integrated OneVault voice biometrics with call center solutions

Pivotal Data has integrated voice biometric authentication from OneVault as a value-added feature of its call center solution. Getting the…

 

Pindrop launches call center customer instant authentication technology

Pindrop has launched a product for validating customer phone numbers even before the call arrives at the call center. Pindrop…

 

Voximplant launches speech recognition-powered automated call campaign service

Cloud communications platform Voximplant has announced the launch of a web service which integrates robust voice recognition capabilities with outbound…

 

PSCU blocks $1 million in fraud in one month using Pindrop technology

Credit union service organization PCSU announced that it is extending Pindrop’s call center authentication technology to all of its owner…

 

Pindrop launches voice recognition engine and solution to combine customer experience with security

Pindrop has launched a deep neural network-powered biometric engine, Deep Voice, which provides passive customer voice identification, and powers the…

 

Pindrop voice authentication solution certified by Amazon Connect

Amazon Web Services (AWS) has certified Pindrop’s fraud detection and authentication capabilities for use with Amazon Connect, enabling customers to…

 

Eckoh receives USPTO Notice of Allowance for voice biometrics on phone payments patent

Secure payment products and customer contact solutions provider Eckoh has been notified by the US Patent and Trademark Office that…

 

Pindrop unveils latest call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, today has launched the newest version of its flagship offering. The firm…

 

Australia and New Zealand Banking Group want voice biometrics as method of authentication in its call centers

The Australia and New Zealand Banking Group (ANZ) is seeking to use voice biometrics at call centers to authenticate customers…

 

Voice biometrics improving Australian Taxation Office call center service

After launching its voice biometric authentication service in 2014, the Australian Taxation Office has enrolled nearly three million taxpayers for…

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