call centers

Cloud communications platform Voximplant has announced the launch of a web service which integrates robust voice recognition capabilities with outbound…

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PSCU blocks $1 million in fraud in one month using Pindrop technology

Credit union service organization PCSU announced that it is extending Pindrop’s call center authentication technology to all of its owner…

 

Pindrop launches voice recognition engine and solution to combine customer experience with security

Pindrop has launched a deep neural network-powered biometric engine, Deep Voice, which provides passive customer voice identification, and powers the…

 

Pindrop voice authentication solution certified by Amazon Connect

Amazon Web Services (AWS) has certified Pindrop’s fraud detection and authentication capabilities for use with Amazon Connect, enabling customers to…

 

Eckoh receives USPTO Notice of Allowance for voice biometrics on phone payments patent

Secure payment products and customer contact solutions provider Eckoh has been notified by the US Patent and Trademark Office that…

 

Pindrop unveils latest call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, today has launched the newest version of its flagship offering. The firm…

 

Australia and New Zealand Banking Group want voice biometrics as method of authentication in its call centers

The Australia and New Zealand Banking Group (ANZ) is seeking to use voice biometrics at call centers to authenticate customers…

 

Voice biometrics improving Australian Taxation Office call center service

After launching its voice biometric authentication service in 2014, the Australian Taxation Office has enrolled nearly three million taxpayers for…

 

The future of biometrics and authentication

This is a guest post by Jeff Nolan, CMO of SecureAuth. As the threat landscape broadens, it’s essential that organizations…

 

Transamerica deploys Nuance voice biometrics for customer authentication

Transamerica is launching Transamerica Voice Pass which leverages Nuance Communication‘s voice biometrics technology within a natural language understanding system to…

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