Eckoh receives USPTO Notice of Allowance for voice biometrics on phone payments patent

Secure payment products and customer contact solutions provider Eckoh has been notified by the US Patent and Trademark Office that it will be awarded a patent for its concept for improving security of phone payments. Eckoh’s new process uses both voice biometrics to authenticate a caller, and a phone ‘footprint’ to authenticate the caller’s mobile device. The dual authentication process increases the merchant’s confidence that the caller genuinely is the cardholder. The company says it is working with global industry

Pindrop unveils latest call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, today has launched the newest version of its flagship offering. The firm today released Pindrop Protect 4.0, a multi-factor anti-fraud solution that allows call center operators to assess the fraud risk of every incoming or outgoing call. The solution ensures that every facet of a call, including audio, voice, and metadata, is scored based upon anomaly detection and matching. The solution is noted to provide deep call intelligence for every call in

Australia and New Zealand Banking Group want voice biometrics as method of authentication in its call centers

The Australia and New Zealand Banking Group (ANZ) is seeking to use voice biometrics at call centers to authenticate customers across all services, according to a report by ZDNet. Earlier this month, the bank partnered with Nuance to introduce voice identification technology earlier this month with its Grow by ANZ app. The new app allows customers to make “pay anyone” payments of more than AU$1,000 (US$794.50) automatically, eliminating the need to visit a branch in person. In addition, voice ID

Voice biometrics improving Australian Taxation Office call center service

After launching its voice biometric authentication service in 2014, the Australian Taxation Office has enrolled nearly three million taxpayers for the service to make it one of the most successful initiatives across the federal government, according to a report by IT News. Developed by Nuance to improve the ATO’s call center experience, the service has since expanded to the ATO mobile app, and could ultimately be incorporated into the whole-of-government GovPass identity platform being developed by the Digital Transformation Agency.

The future of biometrics and authentication

This is a guest post by Jeff Nolan, CMO of SecureAuth. As the threat landscape broadens, it’s essential that organizations adopt techniques that bring greater security and ‘close the front door’ to attackers, as stolen credentials are still one of the biggest threats. But at the same time, it’s essential not to put more barriers in the way of users and bother authorized users with processes unless there is a risk. Fortunately, there are multiple methods of authentication that are

Transamerica deploys Nuance voice biometrics for customer authentication

Transamerica is launching Transamerica Voice Pass which leverages Nuance Communication‘s voice biometrics technology within a natural language understanding system to increase security and enhance the customer experience. Customers calling the life insurance, retirement and investment solutions provider call centers will be able to securely authenticate themselves using their voice. Once enrolled, the customer speaks the passphrase, “At Transamerica, my voice is my password,” and Voice Pass verifies the customer’s voice against their unique voiceprint on file and, if matched, account

Pindrop Labs finds 113% rise in fraudulent calls at call centers in past year

Pindrop released its seventh annual Call Center Fraud Report, which found a 113 percent increase in the fraud rate in 2016, year-over-year. The report found that fraud rates in 2016 were 1 in 937 calls compared to 1 in 2,000 calls in 2015. Pindrop’s researchers analyzed more than half a billion calls protected by the company’s Phoneprinting technology to identify three key weaknesses in the call center that have contributed to the rise in fraudulent activity. One of the most

Pindrop voice authentication to be integrated with Amazon Connect

Pindrop will be integrating and making available its voice biometrics-based fraud detection capability with Amazon’s cloud-based contact center service, Amazon Connect. Using Pindrop’s self-service integration, Amazon Connect customers are provided with an additional security layer for their contact center. Pindrop scores calls according to risk associated with a range of factors including the audio characteristics, geo-location and phone number reputation. Within 30 seconds of the start of the call, the call center agent is notified with a pop-up window displaying

NICE survey finds consumers support voice biometrics for APAC contact centers

Cloud and enterprise software solutions firm NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey, which found that consumers are in favor of companies using voice recognition to authenticate their identity when interacting with a contact center. The survey finds that voice biometrics saves time for both customers and contact center agents and eliminates any frustration caused by forgotten passwords or wrong answers to traditional security questions. For the study, NICE surveyed 900 consumers in Australia, Hong

Pindrop launches call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, recently launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call center fraud detection to all customer voice channel interactions. Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. IVR Anti-Fraud analyzes multiple layers of caller information and creates a risk score to help identify risky or suspicious callers just like