NICE recognized by Opus as leader in biometric authentication, fraud detection

NICE has been recognized by Opus Research as one of the top tier vendors in both authentication and fraud detection using voice biometrics. The company was noted for the breadth of its contact center solutions and the depth of its integration capabilities, as well as for consistently executing its strategic vision. NICE was one of 19 companies evaluated in Opus Research’s 2017 Voice Biometrics Intelliview report, in which the company’s fraud prevention solutions were recognized for their robustness, such as

Indonesian bank introduces NICE voice biometrics solution for customer authentication

Permata Bank is the first domestic bank in Indonesia to introduce voice biometrics as part of its customer authentication protocol. NICE Real-Time Authentication (RTA), together with its process automation solution, will allow the financial institution to conduct secure and seamless voice authentication. The RTA solution creates and utilizes one voice print for each caller to deliver quick and efficient customer service across all voice channels, with no customer effort required. Authentication takes place within the first few seconds of the