Pindrop voice authentication solution certified by Amazon Connect

Amazon Web Services (AWS) has certified Pindrop’s fraud detection and authentication capabilities for use with Amazon Connect, enabling customers to secure call centers with Pindrop’s self-service integration, according to a Monday announcement. Pindrop’s certified native integration with Amazon Connect’s cloud-based contact center enables customers to establish risk scores and authenticate callers. The company is one of the first APN Partners for Amazon Connect. As previously reported, Pindrop research shows call center fraud has increased by over 100 percent year-over-year, and