Pindrop unveils latest call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, today has launched the newest version of its flagship offering. The firm today released Pindrop Protect 4.0, a multi-factor anti-fraud solution that allows call center operators to assess the fraud risk of every incoming or outgoing call. The solution ensures that every facet of a call, including audio, voice, and metadata, is scored based upon anomaly detection and matching. The solution is noted to provide deep call intelligence for every call in

Pindrop Labs finds 113% rise in fraudulent calls at call centers in past year

Pindrop released its seventh annual Call Center Fraud Report, which found a 113 percent increase in the fraud rate in 2016, year-over-year. The report found that fraud rates in 2016 were 1 in 937 calls compared to 1 in 2,000 calls in 2015. Pindrop’s researchers analyzed more than half a billion calls protected by the company’s Phoneprinting technology to identify three key weaknesses in the call center that have contributed to the rise in fraudulent activity. One of the most

Pindrop voice authentication to be integrated with Amazon Connect

Pindrop will be integrating and making available its voice biometrics-based fraud detection capability with Amazon’s cloud-based contact center service, Amazon Connect. Using Pindrop’s self-service integration, Amazon Connect customers are provided with an additional security layer for their contact center. Pindrop scores calls according to risk associated with a range of factors including the audio characteristics, geo-location and phone number reputation. Within 30 seconds of the start of the call, the call center agent is notified with a pop-up window displaying

Pindrop helps PSCU fight call center fraud

PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop to identify and prevent call center authentication fraud. PSCU is the first credit union service provider to use Pindrop’s platform for fighting call center authentication fraud. “Through our partnership with Pindrop, PSCU continues to protect members by investing in risk management and advanced fraud detection solutions aimed at driving down fraud losses and improving the member¹s identity authentication experience,” said Chuck Fagan, PSCU president and CEO.

Pindrop research explores how aging can impact accuracy of voice authentication

With the growing adoption of voice biometrics for identification and authentication purposes, researchers are investigating into what the contributing factors of users’ voices changing over time. Pindrop has released new research revealing that voices change significantly with age, even in the short term, which makes the process of voice biometrics-based authentication more difficult to achieve. One of the greatest challenges of authenticating an aging voice is that every individual’s voice ages uniquely and at a different rate, which means there

Pindrop launches call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, recently launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call center fraud detection to all customer voice channel interactions. Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. IVR Anti-Fraud analyzes multiple layers of caller information and creates a risk score to help identify risky or suspicious callers just like

Biometrics in border security and banking, fingerprint technology trending this week

Here is a recap of the most popular biometrics industry news that appeared on BiometricUpdate.com this past week. Border security The Government Accountability Office (GAO) is advising the U.S. Department of Homeland Security (DHS) in a new report to reveal a new time frame for implementing a biometric exit system at U.S. airports. The GAO report ultimately finds that DHS had not fulfilled statutory requirements to implement a biometric exit capability and report data on overstays. Gemalto was selected by

Pindrop raises $75M to expand voice biometrics anti-fraud technology

Voice biometrics-based anti-fraud firm Pindrop Security has raised $75 million in a Series C funding round, which it plans to use to expand internationally and increase its investments in research and new product development, according to a report by Techcrunch. The funding round adds to the $47 million Pindrop has already raised since launching the startup in 2012. Led by Google Capital, the round also included investors Google Ventures, Citi Ventures, and Felicis Ventures, as well as Andreessen Horowitz and

Pindrop Security releases newest version of its Fraud Detection System

Pindrop Security announced it has released Fraud Detection System 2.4 (FDS), which provides new tools to help fraud analysts and call center technologists to more effectively identify and predict fraudulent activity. FDS 2.4 (FDS) combines the company’s patented Phoneprinting technology and voice biometrics capabilities with an analytics-driven, unified workspace to more quickly detect and curb phone fraud. In the past, the process for investigating a single instance of phone fraud required analysts to manually compare audio recordings and call data,

Pindrop wins patent for phone antifraud and authentication technology

Pindrop Security announced it was awarded a patent by the U.S. Patent and Trademark Office (USPTO) for its Phoneprinting technology, which combines authentication with fraud detection technology to verify legitimate callers and detect malicious callers. Phoneprinting analyzes 147 different audio features in each phone call, including noise, spectrum and VoIP packet loss. Based on just 15 seconds of call audio, the solution can identify any anomalies, track callers, determine their location and device type, and identify Caller ID spoofing. The