Airport facial recognition trial sees significant time savings

SITA president for Asia Pacific Sumesh Patel says facial recognition trials at Australia’s Brisbane Airport have shown a 70 per cent reduction in passenger processing times for boarding and check-in, according to a report in Australian Aviation. Brisbane Airport began the pilot project in March in partnership with SITA and Air New Zealand. Brisbane Airport is the first Australian airport to trial this secure walkthrough experience at check-in and the boarding gate using SITA’s biometric technology, which integrates with the

SITA showcases biometrics, AI tech at FTE Asia

SITA showcased its technology for airlines and airports at this week’s Future Travel Experience Asia 2017 in Singapore. Biometrics, artificial intelligence, mixed reality, and robotics underpin SITA’s solutions for the airport of the future. Technology discussed and demonstrated included SITA Smart Path, a biometrics-based “walkthrough experience” allows passengers to make their way through checkpoints at an airport by simply looking into a camera. “Biometrics offers the opportunity for a secure and seamless experience,” explained Sumesh Patel, SITA President, Asia Pacific.

SITA, Hamad International Airport to trial biometric passenger processing solutions

SITA and Hamad International Airport (HIA) have signed a memorandum of understanding (MoU) which establishes a framework for the companies to trial and improve advanced biometrics-based passenger processing solutions at HIA in Qatar, according to a report by eTurboNews. The main focus of the MoU — which was signed jointly by Hamad International Airport chief operating officer, Engr. Badr Mohammed Al Meer and Hani El-Assaad, SITA’s president of Middle East, India and Africa — is to advance HIA’s initiative to

JetBlue, CBP continue to work with SITA in biometric exit program

SITA announced the success of its biometric border technology used in a pilot program on JetBlue flights departing from Boston Logan International Airport and that it continues to work with the airline and U.S. Customs and Border Protection (CBP) in this program. The pilot program, which launched in June on all flights from Boston’s Logan International Airport to Aruba’s Queen Beatrix International Airport, has become increasingly popular with JetBlue customers. Passengers who opt in during the boarding process can simply walk up

SITA global survey finds biometrics increases airline passenger satisfaction

SITA has released the results of its “2017 SITA Passenger IT Trends Survey”, which found that airline passenger satisfaction is higher when self-service technologies, such as biometrics, are used. Co-sponsored by Air Transport World, the survey revealed that passengers rate their journey an overall satisfaction rate of 8.2 of out 10. However, the same respondents rated the journey even higher when technologies are used, particularly at bag tag and collection, and passport checkpoints. “Passengers are increasingly comfortable with the use

Thales, SITA to enhance security at Bahrain airport

Bahrain’s Ministry of Transportation and Telecommunications has selected Thales and SITA to provide the security and operations management system — which will include biometrics and other technologies — for Bahrain International Airport. The ministry launched the Airport Modernization Program in 2015 with an end goal to significantly improve Bahrain International Airport’s infrastructure and services. This ongoing program includes the development of a new passenger terminal and the expansion and renovation of the existing terminal. With 14 million passengers a year

SITA working group to define roadmap for secure end-to-end passenger experience

SITA has formed the Secure Journeys Working Group, a new initiative aimed at addressing growing airport security threats in the United States. The group will provide policy guidance to the Transportation Security Administration, the Customs and Border Protection Agency, and other relevant government organizations related to travel safety. Secure Journeys is an expansion of SITA’s Border Automation User Group which was formed in 2015 to facilitate implementation of the U.S. Customs and Border Protection’s (CBP) Automated Passport Control program. “Because

Brisbane Airport trials SITA facial recognition technology

Australia’s Brisbane Airport has launched a trial of facial recognition technology develped in partnership with SITA and Air New Zealand. The new SITA Smart Path biometrics-based technology allows passengers to present their details at a self-service check-in kiosk and, when ready to board, use an automated boarding gate to verify their identity using face recognition technology to access the aircraft. Brisbane Airport is the first Australian airport to trial this secure walkthrough experience at check-in and the boarding gate using

Italy’s fastest-growing airport introduces SITA ABC gates to expedite immigration

Bologna Guglielmo Marconi Airport has introduced SITA’s self-serve automated border control gates to speed up the immigration process for passengers from the European Union who hold a biometric passport. Last year Bologna Airport was the fastest-growing airport among Italy’s 15 busiest, processing more than seven million passengers. Deploying ABC gates will make the immigration process on arrival more efficient and will allow the airport to accommodate more passengers during peak periods. The SITA iBorders BorderAutomation ABCGates use facial recognition technology

SITA survey shows airports prioritizing security technology

SITA and Airports Council International (ACI), in association with Airline Business, has released the results of The Airport IT Trends Survey, an extensive annual study of IT trends within the global airport industry. The report finds that airports are placing a higher priority on IT investments for passenger and airport security with 50% rating it a high priority, up from 37% last year. Many airports have shifted their investment focus to security in light of recent regional tensions, some of