Eckoh receives USPTO Notice of Allowance for voice biometrics on phone payments patent

Secure payment products and customer contact solutions provider Eckoh has been notified by the US Patent and Trademark Office that it will be awarded a patent for its concept for improving security of phone payments. Eckoh’s new process uses both voice biometrics to authenticate a caller, and a phone ‘footprint’ to authenticate the caller’s mobile device. The dual authentication process increases the merchant’s confidence that the caller genuinely is the cardholder. The company says it is working with global industry

ID R&D develops text-independent multimodal biometrics chatbot solution

ID R&D has launched SafeChat, a text-independent artificial intelligence (AI) that combines keystroke dynamics, behavioral and voice biometrics to facilitate continuous, frictionless authentication for chatbots and virtual assistants. SafeChat continually authenticates the user through their voice interactions, typing mannerisms and behaviors, and facial recognition. The solution’s high-level security features do not require much participation from the end-user. ID R&D’s text-independent chatbot solution is designed to help enterprises communicate with end-users in a secure and convenient way. SafeChat incorporates behavioral, voice and

UK firm XMOS raises $15M in series E funding round

UK voice capture solutions firm XMOS Ltd recently raised $15M in a Series E funding round led by Infineon Technologies. In addition, existing investors Amadeus Capital Partners, Draper Esprit, Foundation Capital and Robert Bosch Venture Capital participated in the funding. The company said it intends to use the funds for its product development plans. Led by president and CEO Mark Lippett, XMOS provides a range of voice and audio solutions to the consumer electronics market by combining voice processing, biometrics and

Indonesian bank introduces NICE voice biometrics solution for customer authentication

Permata Bank is the first domestic bank in Indonesia to introduce voice biometrics as part of its customer authentication protocol. NICE Real-Time Authentication (RTA), together with its process automation solution, will allow the financial institution to conduct secure and seamless voice authentication. The RTA solution creates and utilizes one voice print for each caller to deliver quick and efficient customer service across all voice channels, with no customer effort required. Authentication takes place within the first few seconds of the

Voice biometrics improving Australian Taxation Office call center service

After launching its voice biometric authentication service in 2014, the Australian Taxation Office has enrolled nearly three million taxpayers for the service to make it one of the most successful initiatives across the federal government, according to a report by IT News. Developed by Nuance to improve the ATO’s call center experience, the service has since expanded to the ATO mobile app, and could ultimately be incorporated into the whole-of-government GovPass identity platform being developed by the Digital Transformation Agency.

Biometric banking

This is a guest post by Paul Sheldon Foote, of the Department of Accounting at California State University, Fullerton. Many banks around the world, large and small, continue to experience major security failures. At this year’s Kaspersky Security Analyst Summit (April 2 – 6, 2017), Kaspersky Lab analysts explained their investigation of the takeover of a bank for several hours in Brazil by cybercriminals. The takeover of the bank started with a spear phishing attack. Next, the cybercriminals used a

Idiap study explores impact of score fusion on voice biometrics, presentation attack detection

Researchers at Idiap Research Institute Biometrics Group in Switzerland have conducted an extensive study of eight presentation attack detection (PAD methods) in which they assessed their ability to detect known and unknown attacks using publically available speaker databases with spoofing attacks, AVspoof and ASVspoof. Authored by research associate Pavel Korshunov and senior researcher Sébastien Marcel, the study is published in the latest issue of IEEE Journal of Selected Topics in Signal Processing. Automatic speaker verification (ASV) systems are highly vulnerable

Transamerica deploys Nuance voice biometrics for customer authentication

Transamerica is launching Transamerica Voice Pass which leverages Nuance Communication‘s voice biometrics technology within a natural language understanding system to increase security and enhance the customer experience. Customers calling the life insurance, retirement and investment solutions provider call centers will be able to securely authenticate themselves using their voice. Once enrolled, the customer speaks the passphrase, “At Transamerica, my voice is my password,” and Voice Pass verifies the customer’s voice against their unique voiceprint on file and, if matched, account

Pindrop Labs finds 113% rise in fraudulent calls at call centers in past year

Pindrop released its seventh annual Call Center Fraud Report, which found a 113 percent increase in the fraud rate in 2016, year-over-year. The report found that fraud rates in 2016 were 1 in 937 calls compared to 1 in 2,000 calls in 2015. Pindrop’s researchers analyzed more than half a billion calls protected by the company’s Phoneprinting technology to identify three key weaknesses in the call center that have contributed to the rise in fraudulent activity. One of the most

NICE survey finds consumers support voice biometrics for APAC contact centers

Cloud and enterprise software solutions firm NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey, which found that consumers are in favor of companies using voice recognition to authenticate their identity when interacting with a contact center. The survey finds that voice biometrics saves time for both customers and contact center agents and eliminates any frustration caused by forgotten passwords or wrong answers to traditional security questions. For the study, NICE surveyed 900 consumers in Australia, Hong