South African Fraud Prevention Service launches shared imposter voicebank

In an effort to lower fraudulent transactions in local call centers, The South African Fraud Prevention Service (SAFPS) is launching a shared imposter voicebank which it will initially pilot with select participants before rolling out across the country, according to a report by IT Online. SAFPS is partnering on the initiative with voice biometric authentication solutions firm, OneVault. “Voice biometrics is an authentication solution that is similar to a fingerprint in that it represents an individual’s biological construct and is

Ping An Financial OneConnect launches biometrics-based cloud service for insurers

Ping An OneConnect has launched the Smart Insurance Cloud in Beijing, unveiling its latest products — Smart Verification and Smart Fast Claim — to the insurance industry. The AI-powered Smart Insurance Cloud features online-to-online interaction capabilities, offering insurance companies smart services and a”flexible access, fast upgrade, self-development, and close follow-through” experience to improve the use of technology in the insurance industry. Smart Insurance Cloud marks the first public unveiling of Ping An’s core technology for the insurance business. The company’s

Voice biometrics improving Australian Taxation Office call center service

After launching its voice biometric authentication service in 2014, the Australian Taxation Office has enrolled nearly three million taxpayers for the service to make it one of the most successful initiatives across the federal government, according to a report by IT News. Developed by Nuance to improve the ATO’s call center experience, the service has since expanded to the ATO mobile app, and could ultimately be incorporated into the whole-of-government GovPass identity platform being developed by the Digital Transformation Agency.

BBC, Microsoft developing voice recognition and AI capabilities for iPlayer

The BBC has been working with Microsoft to develop a proof of concept, artificial intelligence-based media player that allows viewers to navigate their television programming using their voice, according to a report by Microsoft News. The experimental version of BBC’s iPlayer allows users to watch television shows and listen to the radio via the internet. In the BBC’s test, viewers were able to log into their BBC account by activating iPlayer and by simply stating their name and a phrase,

Pindrop helps PSCU fight call center fraud

PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop to identify and prevent call center authentication fraud. PSCU is the first credit union service provider to use Pindrop’s platform for fighting call center authentication fraud. “Through our partnership with Pindrop, PSCU continues to protect members by investing in risk management and advanced fraud detection solutions aimed at driving down fraud losses and improving the member¹s identity authentication experience,” said Chuck Fagan, PSCU president and CEO.

TIAA launches voice recognition technology for its customers

New York City-based retirement financial services firm TIAA recently announced it has launched voice biometric authentication services for customers. With the voice recognition functionality, customers can generate a ‘voiceprint’ to securely identify themselves when they call to speak to a TIAA representative, transfer funds or check their account balances. The voice recognition technology eliminates the need to memorize an additional password, PIN or account number. “We continuously strive to provide a better overall customer experience,” said Scott Blandford, executive vice

Standard Chartered Bank deployment of biometric technology expected to reach 5 million clients

Standard Chartered Bank will be deploying fingerprint and voice biometrics technology across Asia, Africa and the Middle East, according to a report in FinTech Innovation. The roll-out is expected to reach 5 million clients in 15 markets across Asia, Africa and the Middle East enabling them to access the bank’s mobile banking services on both iOS and Android devices with fingerprint sensors rather than an ID and password. Clients will be access their bank account balances, cards and investments using

Barclays employs voice biometrics to authenticate phone banking customers

Barclays has been testing voice biometrics technology since 2013 and this past weekend the bank announced that it is ready to introduce the service to all of its personal banking clients to quickly authenticate phone-banking customers. According to a report in ZDNet, when customers use telephone banking, the technology will be able to identify them simply from the first few words they speak by comparing the customer’s unique voice print against a voice print the bank has already gathered. Voice

Biometrics alone will not win the authentication wars

This is a guest post by Terry Nelms, Director of Research at Pindrop Robbing a bank used to mean walking into a building, making threats and walking out with a bag of money. Now, fraudsters rely on committing crimes without a physical presence. From halfway around the world they can phone-in or use the Internet to commit crimes. Obviously, the rules have changed. Hackers target banks and any business with a digital presence to steal people’s identities and export valuable

OCBC Bank says voice biometrics for authentication will be available to all retail customers by Q4

Singapore financial institution OCBC Bank announced that retail customers will be able to use a voice biometrics solution to authenticate a majority of banking transactions by the fourth quarter of this year. The bank launched a voice biometrics solution to a targeted group of retail customers in September of 2015 that allowed these customers to use their voiceprints to authenticate banking requests for checking accounts and cards balances, latest account transactions and the status of deposited cheques. The voice biometric