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Human Recognition Systems updates MFlow Track system, bolsters service at London Gatwick


Human Recognition Systems has updated its biometric system in use at London’s Gatwick airport.

According to the company, the new automated passenger verification system – Mflow Track v3.0 – is an end-to-end biometric solution that removes the capacity for human error. Specifically, HRS has integrated its MFlow Track v3.0 into the MFlow Journey system at the airport.

MFlow Track uses iris recognition to enrol passengers, and the technology has facilitated an automated boarding trial for the airport’s passengers with the ability to check in and deposit hold luggage via designated self-service bag drops. The upgraded solutions has replaced incumbents and unified disparate systems including barcode scanners.

“MFlow Track has been in daily operational use since 2011 and we are proud of the enhancements made with version 3.0, which further consolidates our ability to deliver a reduction in London Gatwick’s operating costs through proven automation,” Aviation Managing Director at HRS, Jim Slevin said. “By managing, integrating and interfacing with legacy processing system in a unique manner, true passenger identity-based decisions can be made throughout the customer journey.”

BiometricUpdate.com recently spoke with Simon Meyer, Operations Director at Human Recognition Systems about his role, the company and access control systems.

“We have been impressed by how smoothly MFlow Track has enabled us to use the information gathered to understand our customers’ movements and to personalise journeys accordingly,” Michael Ibbitson, CIO at London Gatwick said. “By working alongside our existing infrastructure we now have the advantage of leveraging existing investments to increase the use of biometrics. These enhancements are another step towards a seamless passenger experience as we continue to prepare London Gatwick for future growth and a second runway.”


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