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SpeechPro adds speaker separation capabilities to CallMiner products


SpeechPro announced that it has added speaker separation capabilities to CallMiner’s speech analytics product suite, which will provide SpeechPro’s proprietary speaker separation technology as an additional option on the Eureka platform.

“We see a lot of our customers stuck with legacy recording equipment and contact center infrastructure that offers no speaker separated audio,” said Erik Strand, VP of product at CallMiner. “Analyzing non-separated audio is possible but requires significant additional effort and doesn’t allow for speaker-based searches and categorization. SpeechPro’s speaker separation capabilities allows our customers to take advantage of the benefits of speaker separated audio and reduced analytical effort without having to change any of their current processes.”

The speaker separation technology, which is the foundation of SpeechPro’s VoiceGrid product series, quickly and accurately separates speakers in a recorded conversation.

As a result, call centers are able to significantly improve the depth and detail of their speech analysis.

SpeechPro provides enterprise customers with a range of services in audio processing, analysis and biometric voice identification that can be used in call center, online, and mobile environments.

“SpeechPro assembled probably the biggest scientific team dedicated to voice biometrics in the industry,” said Alexey Khitrov, president of SpeechPro. “This investment allowed us to develop, what independent testing proves to be, the most accurate voice biometric technology out there. The depth and accuracy now available through the Eureka solution will ensure that we are delivering more value to call center customers.”

Previously reported, SpeechPro recently began offering its VoiceKey voice biometrics solution as part of Aspect Software’s Innovation Exchange application marketplace.

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