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Absa Bank deploys voice biometrics for phone banking transactions


South African bank Absa has deployed a voice biometrics solution to verify private banking clients’ identities to execute phone banking transactions through the bank’s call centre.

In a statement posted to its website, Absa said, “the secure voice biometric technology means accessing your account has become faster (no lengthy call with consultants), smarter (authenticates your identity using the biometrics in your voice (voiceprint) to access your account) and safer (no need for passwords and you deal directly with your account). This service will enhance your security and offer you a seamless banking-by-phone experience.”

Back in May of this year, Investec Private Bank became the first bank to bring voice biometrics to South Africa’s banking industry.

In a recent article, the founder and CEO of Enacomm, Michael Boukadakis, discussed how the number of applications for voice biometrics are growing beyond security to meet the needs of financial services organizations of all sizes and the demands of consumers.

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