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Santander adds voice authentication to mobile banking app


In an effort to provide a friction-free user experience, Santander banking clients will soon be able to access their bank accounts and authorize payments using just their voice.

According to a Sky News report, Santander’s recent update to its iPhone SmartBank app makes it the first UK high street bank to employ voice biometrics technology to allow customers to carry out actions on their account, not just as a login tool.

The new technology is currently being piloted on the iOS version of the bank’s official app.

“This pioneering technology has huge potential to become an integral part of the future banking experience, playing a transformational role in the industry and redefining how customers choose to manage their money,” commented Santander Head of Technology Innovation Ed Metzger.

Survey results from SecureAuth released earlier this month reveal that nearly half of UK firms intend to deploy biometric authentication within the next five years.

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