Pindrop claims up to 99% accuracy detecting synthetic voice fraud plaguing call centers
Pindrop has released its 2024 Voice Intelligence and Security Report, and its conclusions will come as no surprise to anyone…
Search Results for: call center
TransUnion survey says call centers need authentication help to fend off attacks
Often the only humans that consumers associate with a brand, call center staff are being targeted with authentication scams. A…
‘200% rise’ in voice scams in APAC as gangs pivot to call centers
There has been a 200 percent surge in voice scams from 2022 to 2023 in the APAC region according to…
Daon partnership combines biometrics with ANI validation for call centers
Daon has partnered with risk analytics provider Neustar to provide end-to-end customer authentication for call centers to reduce call spoofing…
Pindrop voice biometrics integrated into enterprise provider’s call center platforms
Customers of Odigo, a company that supplies systems for contact centers worldwide, will be able to use Pindrop‘s biometric voice…
Pindrop forms, Nuance extends cloud voice biometrics partnerships for call centers
Voice authentication service providers Pindrop and Nuance created and continued partnerships with Five9 and Genesys to offer their technology to…
Veridas sees strong voice biometrics adoption by call centers, Auraya accredited by AWS
Leading call centers around the world are adopting Veridas’ voice biometrics to allow end users to authenticate their identity within…
Five9 simplifies voice biometrics development for virtual call center agents
Five9 is extending voice biometrics and real-time speech analytics capabilities provided by its partners to its intelligent cloud contact center platform…
ID R&D voice biometrics boost Thales call center solutions with seamless fraud protection
Thales has tapped ID R&D to supply voice biometrics for onboarding and authentication to its Trusted Digital Identity Service Platform, in response…
Call center voice biometrics partnerships revealed by Auraya, Speech Technology Center, Nuance
Auraya has made its EVA Web Voice Biometrics available on the Okta Integration Network to enable Okta customers to verify…
Most Read This Week
Featured Company
Biometrics Insight, Opinion
Digital ID In-Depth
Biometrics White Papers
