‘200% rise’ in voice scams in APAC as gangs pivot to call centers
There has been a 200 percent surge in voice scams from 2022 to 2023 in the APAC region according to…
Search Results for: call center
Daon partnership combines biometrics with ANI validation for call centers
Daon has partnered with risk analytics provider Neustar to provide end-to-end customer authentication for call centers to reduce call spoofing…
Pindrop voice biometrics integrated into enterprise provider’s call center platforms
Customers of Odigo, a company that supplies systems for contact centers worldwide, will be able to use Pindrop‘s biometric voice…
Pindrop forms, Nuance extends cloud voice biometrics partnerships for call centers
Voice authentication service providers Pindrop and Nuance created and continued partnerships with Five9 and Genesys to offer their technology to…
Veridas sees strong voice biometrics adoption by call centers, Auraya accredited by AWS
Leading call centers around the world are adopting Veridas’ voice biometrics to allow end users to authenticate their identity within…
Five9 simplifies voice biometrics development for virtual call center agents
Five9 is extending voice biometrics and real-time speech analytics capabilities provided by its partners to its intelligent cloud contact center platform…
ID R&D voice biometrics boost Thales call center solutions with seamless fraud protection
Thales has tapped ID R&D to supply voice biometrics for onboarding and authentication to its Trusted Digital Identity Service Platform, in response…
Call center voice biometrics partnerships revealed by Auraya, Speech Technology Center, Nuance
Auraya has made its EVA Web Voice Biometrics available on the Okta Integration Network to enable Okta customers to verify…
Amazon introduces voice biometrics for call centers, edge computer vision
Amazon has revealed a new voice recognition tool built into its suite of call-center services for businesses to shorten call…
More calls, more crimes: New tools to stop fraud in the call center
This is a guest post by Mark Horne, CMO of Pindrop The bad news: Cybercriminals work from home too. The…
