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Search Results for: call center

 

Native integration of Pindrop biometrics with Five9 to ease call center adoption

Pindrop’s partnership with intelligent customer experience platform provider Five9 has progressed to native integration of voice biometrics and liveness detection…

 

Daon to build newly patented synthetic voice detection into call center platform

A newly issued patent for synthetic voice detection will be built into Daon’s call center fraud protection platform to secure…

 

Pindrop unveils real-time, fraud intelligence system to boost call center security

The growing number of fraudulent activities has unlocked the use of technology to protect users, enterprise call centers, banks, and…

 

Pindrop claims up to 99% accuracy detecting synthetic voice fraud plaguing call centers

Pindrop has released its 2024 Voice Intelligence and Security Report, and its conclusions will come as no surprise to anyone…

 

TransUnion survey says call centers need authentication help to fend off attacks

Often the only humans that consumers associate with a brand, call center staff are being targeted with authentication scams. A…

 

‘200% rise’ in voice scams in APAC as gangs pivot to call centers

There has been a 200 percent surge in voice scams from 2022 to 2023 in the APAC region according to…

 

Daon partnership combines biometrics with ANI validation for call centers

Daon has partnered with risk analytics provider Neustar to provide end-to-end customer authentication for call centers to reduce call spoofing…

 

Pindrop voice biometrics integrated into enterprise provider’s call center platforms

Customers of Odigo, a company that supplies systems for contact centers worldwide, will be able to use Pindrop‘s biometric voice…

 

Pindrop forms, Nuance extends cloud voice biometrics partnerships for call centers

Voice authentication service providers Pindrop and Nuance created and continued partnerships with Five9 and Genesys to offer their technology to…

 

Veridas sees strong voice biometrics adoption by call centers, Auraya accredited by AWS

Leading call centers around the world are adopting Veridas’ voice biometrics to allow end users to authenticate their identity within…

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