Google adds voice biometrics to Contact Center AI platform
Google has updated its Contact Center Artificial Intelligence (CCAI) platform to bring voice biometrics and conversational AI to call center…
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Zoom adds voice biometrics, contact center services with $14.7B Five9 deal
Zoom has reached a deal to acquire Five9 in an all-stock transaction with an approximate value of $14.7 billion to build…
Kaizen Secure Voiz voice biometrics, passive liveness detection chosen for contact centers
Contact center service provider Invita Bahrain has selected voice biometrics from Kaizen Secure Voiz for identity verification, speech authorization, speech analytics…
Nuance biometrics added to contact center app marketplace to fight fraud
Nuance Communications has launched its Nuance Gatekeeper biometrics to the Five9 App Marketplace after integrating the cloud solution with the…
Contact center voice biometrics provider Uniphore raises $140M
Uniphore has announced a $140 million Series D funding round to build out its technology and market position for call…
Upgraded Auraya voice biometrics now available for AWS contact center customers
Auraya has made its EVA Voice Biometrics 2.0 available on the AWS Marketplace to provide secure and frictionless identification for…
Contactless retail biometrics expanded and contact center voice authentication launched by Amazon
Customers will soon be able to check into all Seattle Amazon Go stores using only their palm scan. Amazon is…
ID R&D text independent voice biometrics integrated with Red Box for contact center authentication
ID R&D’s text independent voice biometrics have been integrated with Red Box Coversa to lower the barriers to using customers’…
Phone data and biometrics combined by Nuance, Smartnumbers to fight UK contact center fraud
Nuance has partnered with Smartnumbers to enhance the Nuance Network Validation Service for contact centers in the U.K. with upgraded…
Zero Knowledge and biometric solutions launched by Journey and Acqueon to improve contact center trust
Journey has introduced a Trusted Identity platform based on its award-winning and patent-pending Zero Knowledge network-based approach, according to a company…
