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Search Results for: contact center

 

Pindrop voice biometrics integrated into Bandwidth contact center platform

Voice biometrics services provider Pindrop has entered a new partnership with enterprise cloud communications company Bandwidth to make its authentication…

 

Veridas partners on voice biometrics for Iberian contact centers

Veridas has entered a new partnership with cloud services integrator Evolutio. The collaboration will see the companies work to accelerate…

 

Google adds voice biometrics to Contact Center AI platform

Google has updated its Contact Center Artificial Intelligence (CCAI) platform to bring voice biometrics and conversational AI to call center…

 

Zoom adds voice biometrics, contact center services with $14.7B Five9 deal

Zoom has reached a deal to acquire Five9 in an all-stock transaction with an approximate value of $14.7 billion to build…

 

Kaizen Secure Voiz voice biometrics, passive liveness detection chosen for contact centers

Contact center service provider Invita Bahrain has selected voice biometrics from Kaizen Secure Voiz for identity verification, speech authorization, speech analytics…

 

Nuance biometrics added to contact center app marketplace to fight fraud

Nuance Communications has launched its Nuance Gatekeeper biometrics to the Five9 App Marketplace after integrating the cloud solution with the…

 

Contact center voice biometrics provider Uniphore raises $140M

Uniphore has announced a $140 million Series D funding round to build out its technology and market position for call…

 

Upgraded Auraya voice biometrics now available for AWS contact center customers

Auraya has made its EVA Voice Biometrics 2.0 available on the AWS Marketplace to provide secure and frictionless identification for…

 

Contactless retail biometrics expanded and contact center voice authentication launched by Amazon

Customers will soon be able to check into all Seattle Amazon Go stores using only their palm scan. Amazon is…

 

ID R&D text independent voice biometrics integrated with Red Box for contact center authentication

ID R&D’s text independent voice biometrics have been integrated with Red Box Coversa to lower the barriers to using customers’…

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