Jumio launches desktop liveness detection and wins two user experience awards
Jumio has added a webcam functionality to its NetVerify Trusted-Identity-as-a-Service (TIaaS) offering to expand its liveness detection to desktops and laptops.
Liveness Detection for Web allows users who are more comfortable performing transactions on desktop or laptop computers to verify their identity and liveness by taking a picture of themselves holding a note with a handwritten phrase, such as the company name, and the date. This step enables Jumio to apply liveness detection through a web upload, which is otherwise a challenge, according to the announcement.
“The introduction of Live Detection for Web has actually helped improve our efficiency and acceptance rates” according to Colin Liao of global cryptocurrency exchange Binance. “Jumio’s Liveness Detection provides an extra level of assurance, helps us better comply with KYC and AML standards, and increases the trust and credibility with our users.”
“Liveness Detection for Web is our latest attempt to stay one step ahead of the fraudsters by more definitively identity proofing new customers trying to defraud online businesses,” said Philipp Pointner, Chief Product Officer at Jumio. “Being omnichannel means we need to build in safeguards into every channel and make it exponentially more difficult for cyber criminals to assume someone else’s identity and create bogus accounts.”
The company also announced it has picked up two honors at the UK Digital Experience Awards 2018, for “Financial Services: Best User Experience” and “Best Online User Experience B2C – Best Digital Customer Journey.”
Jumio won the awards along with branchless challenger bank Monzo, for the intuitive, easy-to-understand mobile onboarding experience to Monzo’s customers. The companies’ partnership began in May 2017, and the onboarding experience they crafted for Monzo’s app provides regulatory compliance, global coverage, and faster verification, and it significantly reduced both abandonment of the account setup process and the volume of manual reviews that Monzo staff are required to perform, the companies say.
“All too often, companies roll out identity verification solutions without carefully considering the user experience,” said Jumio’s CEO, Stephen Stuut. “We are absolutely delighted with these recent award wins because they reflect the huge strides we’ve made in improving the customer experience over the past 12 months. While I am extremely proud of what we’ve accomplished, I would also like to thank Monzo for the key role they played in streamlining and simplifying the onboarding process that has helped reduce abandonment rates and increase new customer conversions.”