Auraya launches voice biometric extension for Amazon Connect

Auraya launches voice biometric extension for Amazon Connect

Voice biometrics company Auraya has launched customer identity verification extension EVA for Amazon Connect to enable organizations to improve customer authentication experiences through voice and digital channels without passwords, PINs, or providing sensitive information.

EVA is a cloud-based, language and accent-independent voice biometric extension for Amazon Connect, and works on all devices with a microphone, according to the announcement.

Auraya says organizations are resorting to methods that reduce the convenience and customer experience quality of authentications to meet security needs and ever more stringent regulatory requirements.

EVA allows enrolled users to make transactions through electronic devices or browsers by saying numbers displayed on the screen for identity verification. Machine learning algorithms are applied by EVA in conversation with a real person or bot. Amazon orchestration and reporting tools are used to customize EVA to any organization’s specific needs.

Auraya will demonstrate the new technology at VOICE Summit in Newark, NJ, from July 22 to 25.

The market for voice biometrics is expected to grow by more than 22 percent CAGR to 2024, and Nuance recently launched a new biometric engine that works without passphrases.

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