Louise Cairney, IATA Head of Customer Experience and Facilitation Picture this: no passport to dig out, no boarding pass to…
Articles By Louise Cairney
Louise Cairney is the Head Customer Experience and Facilitation for the International Air Transport Association (IATA). In this role, Cairney has responsibility for the IATA Passenger Facilitation Program which focuses primarily on the crucial areas of security, border protection, immigration and customs with the aim to provide an end-to-end customer experience that is secure, seamless and efficient.
