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Diebold Nixdorf and Mastercard expand partnership with managed payments service


Diebold Nixdorf and Mastercard have partnered to offer an end-to-end managed solution for the banking and retail sectors which they bill as “industry-defining,” including cardless transactions authenticated with biometrics.

The solution brings Diebold Nixdorf’s front-end transaction expertise and AllConnect Services Infrastructure together with Mastercard’s back-end processing services and global network capability. It will be delivered “as a Service,” and provide a range of benefits to banks and retailers, according to the announcement, including operational efficiencies from leveraging Mastercard’s network switching and data analytics and fraud detection capabilities, such as its SafetyNet and Decision Intelligence. It offers options for authentication via mobile device to conduct ATM transactions, and will support the introduction of more payment types and new products with increased speed and agility.

“Banks and retailers recognize that the core to success is the ability to better understand, connect and deliver differentiating services to consumers. To achieve this they must have laser focus on their core business; that can only come with having peace of mind in a secure, managed and future-ready channel,” said Diebold Nixdorf Senior Vice President of Services Olaf Heyden. “This exciting new partnership with Mastercard will deliver exactly that. Our customers will drive faster adoption of new capabilities and emerging technologies, significantly reduce costs to upgrade legacy solutions and deliver operational excellence — all while providing increased security and personalization.”

The collaboration builds on a partnership which began with the June announcement that the companies would work together to provide cardless ATM transactions with biometric authentication on the user’s mobile device.

Mastercard has been increasingly focused on biometric payment authentication, recently suggesting that it will increase for online transactions to comply with PSD2[].

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