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Daon releases digital onboarding and omni-channel authentication solution


Daon announced today the launch of IdentityX Digital Onboarding 2.0, a browser-based customer onboarding solution with features including intelligent anti-spoofing defenses, 3rd-party identity checks, automated decisioning and optional human review.

“With this product, we’re upending the false choice between convenience and compliance,” says Tom Grissen, CEO, Daon. “For too long, organizations have been stuck choosing 90% customer abandonment rates on the one hand, or billions of dollars lost to fraud and regulatory fines on the other. Today, with all-digital customer onboarding from Daon, the process isn’t just more frictionless than traditional onboarding; it’s also more secure.”

The seamless two-in-one platform for digital onboarding and omni-channel authentication enables new customers to use their onboarding credentials to authenticate, quickly and easily, at any time in the future, across all digital and physical channels.

“Daon’s unprecedented integration of onboarding and authentication is a powerful new realization of our longstanding commitment to a frictionless omni-channel experience at every step of the customer journey,” adds Grissen.

IdentityX Digital Onboarding 2.0 also supports on-premise and hosted deployments and is multi-tenant by design, enabling regions, departments and business lines to customize rules, watchlists and third-party integrations.

Daon also announced today that Polarify, a joint venture with Sumitomo Mitsui Financial Group Inc., Sumitomo Mitsui Banking Corp., and NTT Data Corp., will deploy IdentityX Digital Onboarding 2.0.

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