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LumenVox updates authentication suite with new voice biometric features and fraud scanning


Speech automation and multifactor authentication provider LumenVox has launched a new version of its Authentication Suite to broaden its portfolio of biometric authentication deployment and fraud prevention tools.

The new LumenVox Authentication Suite 7.1 includes the LumenVox Fraud Scanner, which helps fraud teams actively track and report ongoing fraudulent activity utilizing advanced voice biometric algorithms and neural networks to provide teams with a prioritized list of suspicious calls. The LumenVox Password Reset Solution now has a mobile application deployment option for iOS and Android, allowing customers to configure the generic reset application by scanning a QR code, enabling multifactor authentication for account unlocking or password resets from the user’s mobile device. Users can select voice biometrics, SMS, or knowledge-based authentication (KBA) as a preferred method of authentication to unlock or reset their password while not logged in with the LumenVox Pre-Login Password Reset application, which is based on the Windows Credential provider framework, and plugs seamlessly into the user’s existing login screen, according to the announcement.

Language packs have been updated for multifactor authentication leveraging active voice biometric authentication (English, German, Spanish, Portuguese, Dutch, Czech, and Polish) and KBA (Arabic, German, British English, American English, Spanish, French, Italian, Japanese, Portuguese, Russian, and simplified Chinese).

“The updates and expansion of products demonstrate LumenVox’ commitment to providing speech, authentication, and fraud prevention solutions on a global scale that are both flexible and cost-effective, for the improvement of Call Center CX and ROI,” comments LumenVox CEO Edward Miller.

LumenVox was recently named Top Speech Biometrics Vendor in the 2019 People’s Choice Awards presented by Speech Technology Magazine.

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