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SITA and Malaysia Airports to collaborate on digital airport initiative


Malaysia Airports and SITA have signed a Memorandum of Understanding (MOU) to explore joint opportunities and collaborative innovation for Malaysia Airport’s digital initiatives. According to the announcement, Malaysia’s air passenger traffic is set to grow 4.9% in 2019, up from 2.5% last year.

SITA’s Smart Path biometric passenger processing technology was featured at the recent 21st anniversary celebration of the Kuala Lumpur International Airport and tested by Malaysian Prime Minister Tun Dr Mahathir Mohamad. It uses facial biometric ID management technology to automate the travel journey from check-in to boarding and is made to integrate into existing infrastructure, including standard common-use systems, check-in kiosks, self-service gates, and boarding.

SITA's Smart Path biometric passenger processing technology at Kuala Lumpur International Airport being tested by Malaysian Prime Minister Tun Dr Mahathir Mohamad

“We are honoured to be a long-term strategic partner of Malaysia Airports, and pleased to showcase Smart Path and embark on a collaborative innovation initiative at KL International Airport,” says Sumesh Patel, SITA President, Asia Pacific. “We look forward to the next project with Malaysia Airports as we work together to constantly seek ways to enhance service levels and elevate the customer experience at the airport.”

According to a recent blog post by SITA Air Travel Solutions Portfolio Director Sean Farrell, the aviation industry is on board with biometrics for single travel token.

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