Malaysia Airlines pilots Sita’s single-token biometric system
The system uses facial biometrics to identify travelers at each touchpoint from booking to boarding. Luggage drop, security and immigration checks, duty free purchases, and boarding processes can all be carried out with facial recognition.
The pilot project by Malaysia Airports has been introduced for two flights and is available as on January 29, 2020 for MH070 from Kuala Lumpur to Narita International Airport (NRT) and MH052 from Kuala Lumpur to Kansai International Airport (KIX).
Passengers can sign up for the single-token program at designated check-in counters or at the self-service kiosk at Kuala Lumpur International Airport, and then go through the usual security checkpoint process before onboarding. An automated gate uses facial recognition to verify identity, reducing time normally spent with manual verification.
Sita’s Smart Path solution was featured during the airport’s 21st anniversary, where the country’s Prime Minister tested the system himself at the Main Terminal Building.
Biometrics is one of Future Travel Experience’s twelve technology trends for airlines and airports to focus on in 2020