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Panasonic retail kiosks upgraded with PopID’s facial recognition, biometric payments

Panasonic retail kiosks upgraded with PopID’s facial recognition, biometric payments

Panasonic has partnered with PopID to expand facial recognition ordering and biometric payments in the restaurant and retail industries to improve guest experience and boost profitability, the company announced.

Since the COVID-19 pandemic hit, the restaurant industry has been relying on drive-thru and pick-up services, and self-ordering kiosks and payment terminals can protect staff and shoppers’ health and wellness, according to the companies.

PopID has been spending the past years fine tuning its technology that can be used to recognize people at a kiosk, allows facial recognition payments and lets them review order history and loyalty accounts. U.S. restaurant chains CaliBurger, Deli Time, Dairi-O, Port of Subs, Plant Power, Belcampo, and Bojangles have already deployed the technology. PopID has recently also launched a face pay wallet dubbed PopPay, which can be used for contactless biometric payments at drive-thrus.

Companies that choose the platform will help ensure the safety and wellness of their clients and workers, as there is no opportunity for contact and the virus to spread, according to the announcement. When using Panasonic self-ordering kiosks, customers can review their order history and simply reorder the same items, without relying on cash transfers or credit card payments at a window.

Users can sign into their reward accounts with facial recognition, without having to use their email of phone number. PopID use has brought a 3 to 4 percent increase in ticket size for kiosk orders, the company claims, and has increased free cash flow by reducing payment processing fees.

Under the marketing partnership, PopID and PopPay will be embedded with the Panasonic ClearConnect Kiosk turnkey application, and integrated with drive-thru systems and payment terminals. Panasonic also gets preferential rights in the kiosk market. Customers can use their phone to register and use the service at any location that accepts it.

“Panasonic has played an active part in the restaurant ecosystem and is excited to work with PopID to deliver a contactless solution that both enhance the customer experience while keeping the customer safe,” said Faisal Pandit, President of Panasonic System Solutions Company of North America, in a prepared statement. “The integration of PopID’s payment platforms within the solutions we deploy enables consumers to have a better experience and restaurants to operate more efficiently.”

“Registering once for a PopID account enables guests to use their face as their identity for various purposes, ranging from temperature testing at the workplace to payment in restaurants and retail stores,” said John Miller, CEO of PopID and Chairman, Cali Group, in a prepared statement. “This partnership with Panasonic will rapidly expand the number of businesses that offer the PopPay and PopID technology in the U.S.”

Last month, PopID announced its biometric facial recognition and temperature screening solution PopEntry+ would be implemented across America, following a partnership with foodservice distributor and manufacturer Wasserstrom.

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