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Nomidio supports biometric authentication for live chat

Nomidio supports biometric authentication for live chat

Nomidio has introduced multi-factor biometric authentication support for live chat scenarios to ensure a seamless and frictionless log-on experience for all users, regardless of their chosen method of interaction, the company announced.

During a live chat with a business, customers can use face or voice biometrics, which the software matches to the encrypted digital identity information stored securely by Nomidio, a cloud service hosted on Amazon’s AWS Marketplace and integrated with Amazon’s Connect and Avaya’s platform.

“Chat is an important medium for providing customer service, but today there’s a problem,” Ben Todd, Vice President, Worldwide Sales at Nomidio, said in a prepared statement. “Before an agent can discuss any confidential information, they must first ask the customer to authenticate, often requiring a manual password log-on or even a phone call. With Nomidio, your face or your voice becomes your password, however you choose to interact with an organization.”

Nomidio says its service is unique, because it allows users to upload their personal identity information once and then use it for fast log-on to any Nomidio subscriber. This would reduce GDPR risks, reliance on passwords and the distribution of Personally Identifiable Information (PII).

In July, Nomidio upgraded its multi-factor cloud-based Identity-as-a-Service (IDaaS) with voice biometric authentication by Aculab’s VoiSentry technology.

Nomidio’s State of Identity 2020 analysis found an average of 39 different businesses, charities, and public sector organizations in the UK already own citizens’ sensitive identity information, while nearly 25 percent of Brits are not aware of which companies or how many of them store their personal data.

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