ID R&D reports passive liveness and voice biometrics fuel 140 percent new customer growth in 2020
ID R&D more than doubled its new customers over the past 12 months, saying its growth has been fueled by explosive demand for its passive facial liveness and expansion into new voice biometrics use cases, including embedded voice recognition for edge processing and call centers.
In addition to a 140 percent increase in new customers, which ID R&D reports include large biometrics integrators and digital KYC providers, the company expanded its geographic presence to 38 countries in 2020, and experienced a 50 percent month-over-month growth in transaction volume. ID R&D says it has been securing millions of transactions each month with its passive liveness checks.
The company says its success during the year highlights the increased importance of digital identity and growth in demand for remote onboarding and authentication with simplified user experience. ID R&D forecasts even greater growth in 2021.
“Over the past year the pandemic has accelerated digital transformation and, subsequently, rising fraud. Companies are more focused than ever on finding ways to strengthen security during remote access and onboarding, but at the same time recognize this can’t come at the expense of the customer experience,” comments ID R&D President Alexey Khitrov. “A new generation of biometrics and passive liveness has emerged as a way to protect customers and reduce risk, while eliminating the friction associated with traditional identity verification and authentication.”
ID R&D passed iBeta Level 2 Presentation Attack Detection (PAD) testing to the ISO/IEC 30107-3 standard with perfect APCER and BPCER performance rates in October, and says it is the only vendor to do so with single image, passive detection.
The company also says it is working with some of the largest companies in the world to reduce the cost of deploying voice biometrics to contact centers, implementing voice authentication in mobile and messaging channels, and develop new use cases for embedded speaker verification to consumer devices. Technology advancements from ID R&D in 2020, such as continuous voice authentication through a streaming interface and an improvement of doubled accuracy with 16 kHz radio, presage new voice biometric product capabilities to be announced this year.
ID R&D has also announced it received a PECB Management System Certificate in December, indicating the compliance of its information security management system (ISMS) to the ISO27001: 2013 standard.