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Tangerine adds Eyeprint ID and voice biometrics to its mobile banking app


Canada’s Tangerine Bank has released a new version of its mobile banking app for iOS to include eyeprint recognition and voice biometrics for identity verification, and an in-app secure chat function.

EyeVerify provides the Eyeprint ID technology and VocalPassword, developed by Nuance Communications, is a voice authentication technology that allows clients to access their account by saying a simple phrase. These biometric technologies have never been used before by a Canadian financial institution.

The Secure Chat application, which was initially released on the bank’s site in January, lets clients initiate a real-time chat session with bank reps when they are already logged into the app, without going through any additional security screening steps.

The chief information officer at Tangerine, Charaka Kithulegoda, commented: “We’ve made the entire experience of using our mobile banking app simpler by bringing the seamless functionality of Secure Chat to mobile and allowing clients to enter the app by scanning their eyes with Eyeprint ID or authenticating through voice with VocalPassword. Adding in context-aware quick menus has made it even easier for our Clients to perform everyday banking with a few swipes.”

Tangerine’s updated mobile banking app for iOS is now available in the App Store and support for Android will be added in the coming months.

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