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NEC integrates facial biometrics technology into its unified communication platforms


NEC Corporation of America has integrated its facial biometrics technology into its UNIVERGE Communication platforms, which includes NeoFace Welcome and NeoFace Watch.

Launched less than two years ago, NEC’s Smart Enterprise approach to unified communications delivers an IT communications infrastructure that helps companies operate at a lower cost and gives them a competitive edge.

The solutions also help enterprises solve business issues, innovate business processes, deliver a stable ICT solution and enables them to focus on their key business challenges.

NEC’s Smart Enterprise architecture expands on existing UCC capabilities and significantly improving communication network operations by integrating new technologies like SDN, analytics and biometrics into NEC’s UNIVERGE UCC platform.

NEC is performing field testing and preparing a delivery timetable for a range of biometric applications that have been integrated into its UCC UNIVERGE platform, including NeoFace Welcome and NeoFace Watch.

The company’s facial recognition software NeoFace Welcome recognizes registered individuals by comparing their face against stored images.

If a match is found, the system greets the person by name and dynamic dialog paths based on the person’s profile while unregistered visitors will also be greeted appropriately based on programmed parameters and identifiers.

NeoFace Watch leverages facial recognition technology to improve business performance through the identification of individuals in a crowd for public safety, retail loss prevention, crowd flow management, dwell-time analysis, and dual authentication access control.

In an enterprise environment, quick identification of people integrated into workflows enhances safety, productivity and customer experiences. When a match is detected, the system sends a customized instant message to the UCC platform detailing who, when and where the match was detected.

The solution is particularly useful for the hospitality industry where hotel receptionist and concierge services can be notified whenever a VIP guest, or high value and returning customers arrives at the hotel. This allows them to receive them in person, greet them by their name and provide them with better service.

“From the beginning, our Smart Enterprise approach promised to deliver the first real market shift to a UCC market that was becoming somewhat commoditized,” said Ram Menghani, vice president of product management at NEC Corporation of America. “We are now beginning to integrate a series of difference–making technologies like SDN, analytics and biometrics – into our UNIVERGE platform that will deliver and change unified communications as we know it.”

NEC Corporation of America will be demonstrating its range of Smart Enterprise technologies, which include several biometric solutions, at the upcoming Enterprise Connect 2017 conference.

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