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Nuance introduces next-generation Security Suite with new behavioural biometrics layer


Nuance Communications has announced the launch of its next-generation Security Suite biometric fraud prevention and authentication solution, which uses third generation deep neural networks and advanced AI algorithms to detect anomalies in an interaction.

The new Security Suite introduces Nuance’s ConversationPrint behavioural biometric technology and enhances the company’s Omni-Channel Customer Engagement Platform, according to the announcement. ConversationPrint applies Nuance’s core speech-to-text competency to short speech samples and analyzes vocabulary, sentence structure, grammar, and other characteristics that are individually unique to detect fraud.

Other new behavioural biometrics have been added to the latest Security Suite, including analyses of how the user types or holds their smartphone. New AI-powered detectors leverage Device ID, metadata, geolocation, and detect speech created by software or played back from a recording.

“Fraud is reaching epidemic proportions in many organizations as knowledge-based identity validation provides only symbolic security. This is particularly true within digital channels where username and password databases have been massively compromised, as well as the contact center where fraudsters leverage compromised customer data stores to answer security questions,” said Brett Beranek, Director of Security Strategy at Nuance. “Given this context, it is crucial that organizations adapt to this new reality and implement technologies to proactively detect and identify fraudsters. Nuance Security Suite is the only solution on the market that equips organizations with a robust and layered AI-based approach to identify fraudsters while simultaneously improving the experience for consumers.”

Nuance solutions annually process more than 5 billion successful voice authentications, and the company recently reported a return to organic growth in Q1 2018.

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