Aculab’s voice biometric solution now ‘Avaya Compliant’

Aculab‘s voice biometrics speaker verification system, VoiSentry, is compliant with key Avaya IX Contact Center solutions from Avaya, according to a company announcement.

VoiSentry, an automated, self-service solution for customer identity verification that helps businesses mitigate fraud risks, has been compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura Experience Portal 7.2.1.

Aculab is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market and sell third-party products that interoperate with Avaya technology. As a program partner, Aculab can submit products to Avaya for compliance testing, where DevConnect engineers develop a comprehensive test plan for each application to verify compatibility. This enables businesses to add best-in-class capabilities to their network without having to replace existing infrastructure.

“Membership in the Avaya DevConnect program is an undoubted benefit to our business customers, as it means they can easily, confidently and cost-effectively incorporate new technology developments, such as VoiSentry into their Avaya-based solutions,” says David Samuel, managing director, Aculab. “Testing VoiSentry for compliance with the Avaya IX Contact Center component Avaya Aura Experience Portal demonstrates our commitment to helping enterprise contact centers mitigate fraud risks, enhance the customer experience and generate productivity gains.”

“Technology partners like Aculab are helping Avaya customers move beyond PINs and passwords to maintain data security,” adds Eric Rossman, vice president, Partners, Developers & Alliances, Avaya. “With Aculab’s VoiSentry voice biometrics solution, business users have a cost-effective, self-service, alternative to agent-led identity verification.”

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