The agentic caller always rings at scale: Reality Defender explores new AI voice threat
Deepfakes remain a potent part of the fraud arsenal, but the industry’s alarm bells have begun ringing over agentic AI….
call centers
Biometric Update regularly publishes news regarding the term "call centers." The following list of links is available to assist you with finding biometrics news about "call centers" and other relevant terms. More tags may be perused by reviewing our entire Biometrics Topics list.
CLEAR integrates with AWS to strengthen contact center caller verification
CLEAR is expanding its work with Amazon Web Services (AWS) to strengthen caller verification in contact centers, aiming to help…
Pindrop now available on FICO Marketplace, makes Time’s influencer list
Deepfake detection and fraud prevention firm Pindrop was recently named by Time Magazine as one of the most influential software…
Trusted Caller ID with digital wallet and VCs improves call center authentication
Decentralized digital IDs shared from a digital wallet on a smartphone can significantly speed up identity verification by call centers,…
Reality Defender strikes deal to provide deepfake detection to French Orange
AI security firm Reality Defender will provide its deepfake detection capabilities to Orange Business, the enterprise division of French telecommunications…
Competitors to collaborators: Nice integrates Pindrop voice biometrics
Voice biometrics company Pindrop is working with cloud and enterprise software maker Nice to offer an integrated product for voice…
authID integrates biometric authentication into contact center ecosystem in major deal
Call centers and customer assistance relies on trust. Due to the rise of genAI and scams, the need to verify…
Pindrop partnership brings deepfake fraud detection capabilities to Webex
Pindrop has announced a strategic partnership with Webex by Cisco, which provides collaboration technologies for customer and employee experiences via…
Watch: Combatting video conferencing deepfake fraud
As deepfake technology advances and becomes more convincing, enterprises face significant challenges in securing video conferencing platforms and attendees from…
Watch: Protecting contact centers from AI-powered voice fraud
As deepfake technology becomes increasingly sophisticated, financial institutions enterprises face unprecedented challenges in protecting their contact centers from AI-enabled audio…
Biometric Market Analysis and Buyer's Guides
- Injection Attack Detection
- Understanding MOSIP
- Biometric Physical Access Control
- Digital Identity Verification
- Deepfake Detection
- Online Age Assurance
- Facial Liveness Detection