call centers

 

Aculab’s voice biometric solution now ‘Avaya Compliant’

Aculab‘s voice biometrics speaker verification system, VoiSentry, is compliant with key Avaya IX Contact Center solutions from Avaya, according to…

LumenVox

LumenVox, a speech automation solutions company with over 18 years’ experience, recently integrated and merged with VoiceTrust and is a…

 

APAC region bank customers more comfortable with biometric ATMs than behavioral biometrics

The increasing prevalence of biometrics and digital identities is making it necessary for banks to provide customers with confidence that…

 

Nuance voice biometrics powers Santander Voice ID authentication system

Nuance Communications revealed today that Santander’s Voice ID system for secure and seamless phone banking leverages Nuance’s fraud-preventing voice biometrics…

 

NICE launches application to give contact center agents more real-time fraud data and control

NICE has announced the launch of a real-time compliance and authentication application, which expands on the information provided by its…

 

Multifactor authentication slowly entering call center plans

The number of contact center decision makers planning to replace knowledge-based authentication (KBA) with new technologies for multifactor authentication has…

 

NICE to showcase voice biometrics and present on improving customer experience at Call Center World

NICE will present a seminar on improving customer experience with data analytics at the upcoming Call Center World (CCW) 2019…

 

ID R&D announces new contact center partner and executive appointment

ID R&D will provide multimodal biometric authentication for call-center customers of TEN DIGIT Communication’s TDC BRIDGE solution, the company has…

 

NICE voice biometrics to secure voice channel for Swiss bank customers

Swiss retail financial institution PostFinance has integrated voice biometrics with NICE Real-Time Authentication (RTA) with its call center operations to…

 

Nuance to provide voice biometrics for largest bank in Ireland

Ireland’s largest bank is deploying Nuance Communications’ voice biometrics to its Contact Center to make customer service access more seamless…

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