call centers

 

Five9 launches voice biometrics cloud developer service, voice recognition market to add $2.6B by 2024

Five9 has announced the launch of a new cloud voice biometric service for contact center solution developers to help them leverage…

 

Phone data and biometrics combined by Nuance, Smartnumbers to fight UK contact center fraud

Nuance has partnered with Smartnumbers to enhance the Nuance Network Validation Service for contact centers in the U.K. with upgraded…

 

Illuma Labs biometric voice authentication gains credit unions’ increasing interest

Illuma Labs’ biometric voice authentication technology Illuma Shield has been chosen by an increasing number of credit unions to improve…

 

Aculab voice biometrics to streamline call center ID&V process chosen by Route One Connect

Route One Connect has partnered with Aculab to deliver its VoiSentry voice biometrics product to customers to streamline call center…

 

Zero Knowledge and biometric solutions launched by Journey and Acqueon to improve contact center trust

Journey has introduced a Trusted Identity platform based on its award-winning and patent-pending Zero Knowledge network-based approach, according to a company…

 

Nuance updates voice biometric authentication to detect senior callers for fraud protection

Nuance Communications has upgraded its biometric authentication and fraud detection tool with age analysis to identify callers over the age…

 

ID R&D releases voice biometrics-based user intelligence tech to prevent contact center fraud

ID R&D has released IDFraud Contact Center to prevent fraudsters from using stolen or fake identities to create new accounts…

 

Voice biometrics adoption and call center demand increase during lockdown, Pindrop CEO says

For companies in some industries, including tech, working from home has long been an option for many workers. For other…

 

Speech Technology Center’s voice biometrics and analytics migrate to cloud for SMB offering

Speech Technology Center has migrated its voice biometrics and speech analytics technologies to the cloud so the SMB segment can…

 

Aculab updates voice biometrics system with presentation attack detection and adds call center partner

A new version of VoiSentry voice biometric system for call centers has been launched by Aculab, introducing extended presentation attack…

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