call centers

 

NICE to showcase voice biometrics and present on improving customer experience at Call Center World

NICE will present a seminar on improving customer experience with data analytics at the upcoming Call Center World (CCW) 2019…

 

ID R&D announces new contact center partner and executive appointment

ID R&D will provide multimodal biometric authentication for call-center customers of TEN DIGIT Communication’s TDC BRIDGE solution, the company has…

 

NICE voice biometrics to secure voice channel for Swiss bank customers

Swiss retail financial institution PostFinance has integrated voice biometrics with NICE Real-Time Authentication (RTA) with its call center operations to…

 

Nuance to provide voice biometrics for largest bank in Ireland

Ireland’s largest bank is deploying Nuance Communications’ voice biometrics to its Contact Center to make customer service access more seamless…

 

Pindrop provides voice biometrics and multi-factor authentication for new Verizon call center service

Verizon has launched a new enterprise call center service combining multi-factor anti-fraud and authentication technology from Pindrop with its media…

 

Daon announces partnership with Avtex to improve contact center experience

Daon has partnered with customer experience (CX) focused consulting and technology company Avtex to improve contact center experiences for the…

 

How to secure your solutions with voice biometrics

This is a guest post by Ian Colville, Product Manager at Aculab. Although voice biometrics are being implemented in a…

 

CallVu enables major credit card company to authenticate service calls with smartphone biometrics

A large international credit card company has chosen CallVu to enable its customers to use the biometric authentication capabilities of…

 

TRUSTID launches call center authentication service based on phone network forensics

Pre-answer caller authentication service provider TRUSTID has launched its IDENTIFIER software-as-a-service (SaaS) product for call centers to enable effective customer…

 

NICE launches machine learning fraud exposure capability for contact centers

NICE has revealed a new Proactive Fraudster Exposure capability based on machine learning technology for its Real-Time Authentication (RTA) voice…

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