Watch: Combatting video conferencing deepfake fraud
As deepfake technology advances and becomes more convincing, enterprises face significant challenges in securing video conferencing platforms and attendees from…
call centers
Biometric Update regularly publishes news related to the term "call centers." The following set of links is available to assist you with finding biometrics news related to "call centers" and other relevant terms. Additional tags may be perused by reviewing our entire Biometrics Topics list.
Watch: Protecting contact centers from AI-powered voice fraud
As deepfake technology becomes increasingly sophisticated, financial institutions enterprises face unprecedented challenges in protecting their contact centers from AI-enabled audio…
Let’s talk biometrics: Proving identity, cutting costs, and detecting deepfakes
Let’s Talk Biometrics: Proving Identity, Cutting Costs, and Detecting Deepfakes Online November 20, 2024 at 13:00 EST Register for Keyless’…
Native integration of Pindrop biometrics with Five9 to ease call center adoption
Pindrop’s partnership with intelligent customer experience platform provider Five9 has progressed to native integration of voice biometrics and liveness detection…
Daon to build newly patented synthetic voice detection into call center platform
A newly issued patent for synthetic voice detection will be built into Daon’s call center fraud protection platform to secure…
Pindrop unveils real-time, fraud intelligence system to boost call center security
The growing number of fraudulent activities has unlocked the use of technology to protect users, enterprise call centers, banks, and…
Daon adds adaptive protection against deepfakes for voice biometrics
Daon has launched an adaptive synthetic voice detection capability for its AI.X deepfake defense portfolio, enhancing its protection against biometric…
TransUnion survey says call centers need authentication help to fend off attacks
Often the only humans that consumers associate with a brand, call center staff are being targeted with authentication scams. A…
Pindrop makes noise with tech giant partnerships
Pindrop has announced new deals with Google and, in the Japanese market, the IT service provider NTT Data, widening the…
Call & Contact Center Expo
Call & Contact Center Expo/ Las Vegas, NV April 26-27, 2023 With the recent necessities of telecommunications, cloud tech, and…
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