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call centers

Biometric Update regularly writes news regarding the term "call centers." The following set of links is available to help you find biometrics news regarding "call centers" and other relevant terms. Additional tags may be perused by accessing our complete Biometrics Topics list.

 

Daon adds adaptive protection against deepfakes for voice biometrics

Daon has launched an adaptive synthetic voice detection capability for its AI.X deepfake defense portfolio, enhancing its protection against biometric…

 

TransUnion survey says call centers need authentication help to fend off attacks

Often the only humans that consumers associate with a brand, call center staff are being targeted with authentication scams. A…

 

Pindrop makes noise with tech giant partnerships

Pindrop has announced new deals with Google and, in the Japanese market, the IT service provider NTT Data, widening the…

 

Call & Contact Center Expo

Call & Contact Center Expo/ Las Vegas, NV April 26-27, 2023 With the recent necessities of telecommunications, cloud tech, and…

 

Voice biometrics seen by some, at least, as strategic

Today’s biometrics opportunity/concern is voice. Vendors and buyers of ID management products are moving aggressively into voice recognition, yet at…

Cloud Worldwide Services

Powered with AI, Recordia Biometric Identification technology allows you to accurately identify your customers within a few seconds by recognizing…

 

Voice deepfakes on the rise; biometrics can help

A new type of deepfake is spreading, based on voice recordings. Voice biometric algorithms continue to improve, and threat actors…

 

Daon’s voice biometrics launch on Genesys enterprise cloud marketplace

Daon’s voice biometrics platform IdentityX is now available on the Genesys AppFoundry marketplace, an online platform offering a curated selection…

 

Daon partnership combines biometrics with ANI validation for call centers

Daon has partnered with risk analytics provider Neustar to provide end-to-end customer authentication for call centers to reduce call spoofing…

 

Shrinking commands, ageing voices and microphones everywhere: Pindrop’s future for voice biometrics

“Where we want to be is to more or less reproduce banking as it was done 100 years ago when…

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