call centers

 

Aculab voice biometrics to streamline call center ID&V process chosen by Route One Connect

Route One Connect has partnered with Aculab to deliver its VoiSentry voice biometrics product to customers to streamline call center…

 

Zero Knowledge and biometric solutions launched by Journey and Acqueon to improve contact center trust

Journey has introduced a Trusted Identity platform based on its award-winning and patent-pending Zero Knowledge network-based approach, according to a company…

 

Nuance updates voice biometric authentication to detect senior callers for fraud protection

Nuance Communications has upgraded its biometric authentication and fraud detection tool with age analysis to identify callers over the age…

 

ID R&D releases voice biometrics-based user intelligence tech to prevent contact center fraud

ID R&D has released IDFraud Contact Center to prevent fraudsters from using stolen or fake identities to create new accounts…

 

Voice biometrics adoption and call center demand increase during lockdown, Pindrop CEO says

For companies in some industries, including tech, working from home has long been an option for many workers. For other…

 

Speech Technology Center’s voice biometrics and analytics migrate to cloud for SMB offering

Speech Technology Center has migrated its voice biometrics and speech analytics technologies to the cloud so the SMB segment can…

 

Aculab updates voice biometrics system with presentation attack detection and adds call center partner

A new version of VoiSentry voice biometric system for call centers has been launched by Aculab, introducing extended presentation attack…

 

Phonexia DNN voice biometric engine authenticates callers in 3 seconds

Phonexia has released its latest generation of deep neural network (DNN)-powered Phonexia speaker identification technology, a biometric voice solution that…

 

Pindrop upgrades biometric voice recognition solution Deep Voice 3

Pindrop is launching an upgraded version of its biometric voice recognition technology Deep Voice 3, which leverages machine learning and…

 

Genesys AppFoundry integrates LumenVox active voice biometrics

LumenVox has partnered with Genesys AppFoundry, providing its active biometric voice authentication solution to improve call center authentication and customer…

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