call centers

 

Nuance biometrics added to contact center app marketplace to fight fraud

Nuance Communications has launched its Nuance Gatekeeper biometrics to the Five9 App Marketplace after integrating the cloud solution with the…

 

Voice biometrics partnerships revealed by Aculab, LumenVox

Aculab announced its secure voice biometric engine, VoiSentry, has been integrated into the UCHU HUB platform. The collaborative solution is…

 

Aculab and Nice strike deals to integrate voice biometrics for IVR environments

Dotlines Group is integrating Aculab’s VoiSentry voice biometrics with its Pulse CXM platform to deliver fast customer authentication through a…

 

Auraya voice biometrics now available in SymNex’s Supplier Directory

Auraya has announced its voice biometrics are now available on SymNex’s Supplier Directory to help call center customers build secure…

 

Contact center voice biometrics provider Uniphore raises $140M

Uniphore has announced a $140 million Series D funding round to build out its technology and market position for call…

 

Pindrop unveils European cloud offering for voice biometrics security

Pindrop has launched a European-based cloud service to enable European enterprises, especially those in the financial sector, to better guard…

 

Call center voice biometrics partnerships revealed by Auraya, Speech Technology Center, Nuance

Auraya has made its EVA Web Voice Biometrics available on the Okta Integration Network to enable Okta customers to verify…

 

COVID affected voice fraudsters, but it didn’t set them back

Overwhelmed interactive voice response systems last year forced fraudsters to be more efficient when trying to plunder companies, particularly financial…

 

LumenVox collaborates on voice biometric speech attendant with Interactive Northwest

Contact center solutions developer Interactive Northwest (INI) has announced a new partnership with LumenVox to work on a voice biometrics-powered…

 

More calls, more crimes: New tools to stop fraud in the call center

This is a guest post by Mark Horne, CMO of Pindrop The bad news: Cybercriminals work from home too. The…

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