call centers

 

Zoom adds voice biometrics, contact center services with $14.7B Five9 deal

Zoom has reached a deal to acquire Five9 in an all-stock transaction with an approximate value of $14.7 billion to build…

 

Five9 simplifies voice biometrics development for virtual call center agents

Five9 is extending voice biometrics and real-time speech analytics capabilities provided by its partners to its intelligent cloud contact center platform…

 

Kaizen Secure Voiz voice biometrics, passive liveness detection chosen for contact centers

Contact center service provider Invita Bahrain has selected voice biometrics from Kaizen Secure Voiz for identity verification, speech authorization, speech analytics…

 

Revelock adds behavioral biometrics to Veritran platform to fight financial fraud

Revelock has formed a partnership with Veritran to deliver the former’s behavioral biometrics-based online fraud detection and response from the latter’s Enterprise…

 

ID R&D voice biometrics boost Thales call center solutions with seamless fraud protection

Thales has tapped ID R&D to supply voice biometrics for onboarding and authentication to its Trusted Digital Identity Service Platform, in response…

 

South Asian group develops voice-based emotion recognition

Thai researchers say they have created an emotion-recognition dataset and models for speech biometrics. The data, which is free to…

 

Aculab voice biometrics system authenticates non-verbal speakers

Voice biometric expert Aculab has recently published a blog post illustrating the accessibility features of its VoiSentry voice recognition system….

 

How fraudster behavior changed in our long 2020

By Collin Davis, CTO, Pindrop For three-quarters of last year, “business as usual” was a distant memory. Essential workers masked,…

 

Nuance biometrics added to contact center app marketplace to fight fraud

Nuance Communications has launched its Nuance Gatekeeper biometrics to the Five9 App Marketplace after integrating the cloud solution with the…

 

Voice biometrics partnerships revealed by Aculab, LumenVox

Aculab announced its secure voice biometric engine, VoiSentry, has been integrated into the UCHU HUB platform. The collaborative solution is…

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