call centers

 

Pivot becomes LumenVox Skills Certified Partner

Pivot Technology Solutions has signed a strategic partnership with LumenVox and is now officially a LumenVox Skills Certified Partner, attesting…

 

IPI adds Aculab voice biometrics for frictionless identity verification in the contact center

Under a strategic partnership, IPI will integrate Aculab’s VoiSentry voice biometric system into its ID Me speech recognition applications to…

 

New capabilities to compliment voice biometrics announced by Sensory, AWS, LumenVox

Sensory has announced support for multiple wake words among a set of new capabilities for its TrulyHandsfree offering, enabling custom…

 

Verint supplies voice biometrics for Philippines credit card issuer, named to IDC top 25 FinTech suppliers

Upgraded voice biometric technology from Verint has been deployed to the call center operations of Philippines credit card issuer RCBC…

 

Aculab’s voice biometric solution now ‘Avaya Compliant’

Aculab‘s voice biometrics speaker verification system, VoiSentry, is compliant with key Avaya IX Contact Center solutions from Avaya, according to…

LumenVox

LumenVox, a speech automation solutions company with over 18 years’ experience, recently integrated and merged with VoiceTrust and is a…

 

APAC region bank customers more comfortable with biometric ATMs than behavioral biometrics

The increasing prevalence of biometrics and digital identities is making it necessary for banks to provide customers with confidence that…

 

Nuance voice biometrics powers Santander Voice ID authentication system

Nuance Communications revealed today that Santander’s Voice ID system for secure and seamless phone banking leverages Nuance’s fraud-preventing voice biometrics…

 

NICE launches application to give contact center agents more real-time fraud data and control

NICE has announced the launch of a real-time compliance and authentication application, which expands on the information provided by its…

 

Multifactor authentication slowly entering call center plans

The number of contact center decision makers planning to replace knowledge-based authentication (KBA) with new technologies for multifactor authentication has…

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