call centers

 

NICE launches application to give contact center agents more real-time fraud data and control

NICE has announced the launch of a real-time compliance and authentication application, which expands on the information provided by its…

 

Multifactor authentication slowly entering call center plans

The number of contact center decision makers planning to replace knowledge-based authentication (KBA) with new technologies for multifactor authentication has…

 

NICE to showcase voice biometrics and present on improving customer experience at Call Center World

NICE will present a seminar on improving customer experience with data analytics at the upcoming Call Center World (CCW) 2019…

 

ID R&D announces new contact center partner and executive appointment

ID R&D will provide multimodal biometric authentication for call-center customers of TEN DIGIT Communication’s TDC BRIDGE solution, the company has…

 

NICE voice biometrics to secure voice channel for Swiss bank customers

Swiss retail financial institution PostFinance has integrated voice biometrics with NICE Real-Time Authentication (RTA) with its call center operations to…

 

Nuance to provide voice biometrics for largest bank in Ireland

Ireland’s largest bank is deploying Nuance Communications’ voice biometrics to its Contact Center to make customer service access more seamless…

 

Pindrop provides voice biometrics and multi-factor authentication for new Verizon call center service

Verizon has launched a new enterprise call center service combining multi-factor anti-fraud and authentication technology from Pindrop with its media…

 

Daon announces partnership with Avtex to improve contact center experience

Daon has partnered with customer experience (CX) focused consulting and technology company Avtex to improve contact center experiences for the…

 

How to secure your solutions with voice biometrics

This is a guest post by Ian Colville, Product Manager at Aculab. Although voice biometrics are being implemented in a…

 

CallVu enables major credit card company to authenticate service calls with smartphone biometrics

A large international credit card company has chosen CallVu to enable its customers to use the biometric authentication capabilities of…

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