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call centers - biometrics topics

Biometric Update regularly publishes posts about call centers. The following set of links is available to assist you with finding biometrics news concerning call centers. Additional topics may be perused by accessing our comprehensive Biometrics Topics list.

 

Voice biometrics to reach $21B; Pindrop, PowerVoice pursue new partnerships

The global voice biometrics and speech recognition technology market is set to reach $20.9 billion by 2026, growing at a…

 

KBA twice as helpful to bad actors as customers: Pindrop report

The propagation of data breaches, organized crime rings on the dark web that sell hacked security credentials, and sophisticated fraud…

 

Reported AI-based emotion recognition by Zoom irks rights advocates

Reports that video communications giant Zoom is planning to develop an artificial intelligence-based system to monitor and analyze the emotions…

 

Pindrop voice biometrics integrated into Bandwidth contact center platform

Voice biometrics services provider Pindrop has entered a new partnership with enterprise cloud communications company Bandwidth to make its authentication…

 

Neustar, LumenVox add voice biometrics to partners’ cloud computing platforms

Cloud service providers Altigen and Twilio have augmented their security options with biometric voice authentication offered by Neustar and LumenVox,…

 

Veridas wins biometric authentication deal for videoconferencing, omni-channel services

Call center and videoconferencing software solutions provider Enghouse Interactive and biometric identity verification firm Veridas have agreed to integrate their services…

 

Veridas partners on voice biometrics for Iberian contact centers

Veridas has entered a new partnership with cloud services integrator Evolutio. The collaboration will see the companies work to accelerate…

 

Pindrop forms, Nuance extends cloud voice biometrics partnerships for call centers

Voice authentication service providers Pindrop and Nuance created and continued partnerships with Five9 and Genesys to offer their technology to…

 

Google adds voice biometrics to Contact Center AI platform

Google has updated its Contact Center Artificial Intelligence (CCAI) platform to bring voice biometrics and conversational AI to call center…

 

Veridas sees strong voice biometrics adoption by call centers, Auraya accredited by AWS

Leading call centers around the world are adopting Veridas’ voice biometrics to allow end users to authenticate their identity within…

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