South Asian group develops voice-based emotion recognition
Thai researchers say they have created an emotion-recognition dataset and models for speech biometrics. The data, which is free to…
call centers
Biometric Update regularly releases posts regarding the term "call centers." The following list of links is available to help you find biometrics news related to "call centers" and other relevant terms. More topics may be explored by accessing our comprehensive Biometrics Topics list.
Aculab voice biometrics system authenticates non-verbal speakers
Voice biometric expert Aculab has recently published a blog post illustrating the accessibility features of its VoiSentry voice recognition system….
How fraudster behavior changed in our long 2020
By Collin Davis, CTO, Pindrop For three-quarters of last year, “business as usual” was a distant memory. Essential workers masked,…
Nuance biometrics added to contact center app marketplace to fight fraud
Nuance Communications has launched its Nuance Gatekeeper biometrics to the Five9 App Marketplace after integrating the cloud solution with the…
Voice biometrics partnerships revealed by Aculab, LumenVox
Aculab announced its secure voice biometric engine, VoiSentry, has been integrated into the UCHU HUB platform. The collaborative solution is…
Aculab and Nice strike deals to integrate voice biometrics for IVR environments
Dotlines Group is integrating Aculab’s VoiSentry voice biometrics with its Pulse CXM platform to deliver fast customer authentication through a…
Auraya voice biometrics now available in SymNex’s Supplier Directory
Auraya has announced its voice biometrics are now available on SymNex’s Supplier Directory to help call center customers build secure…
Contact center voice biometrics provider Uniphore raises $140M
Uniphore has announced a $140 million Series D funding round to build out its technology and market position for call…
Pindrop unveils European cloud offering for voice biometrics security
Pindrop has launched a European-based cloud service to enable European enterprises, especially those in the financial sector, to better guard…
Call center voice biometrics partnerships revealed by Auraya, Speech Technology Center, Nuance
Auraya has made its EVA Web Voice Biometrics available on the Okta Integration Network to enable Okta customers to verify…
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