call centers

 

Pindrop launches call center anti-fraud solution

Pindrop, a pioneer in voice-fraud prevention and authentication, recently launched IVR Anti-Fraud, making Pindrop the first and only company to…

 

VoicePIN exec discusses new as-a-service voice biometrics authentication solution

VoicePIN offers advanced voice biometrics solutions to clients around the world, designed to provide complete security to end users of…

 

Voice biometrics safeguarding the financial industry: Q&A with Brett Beranek of Nuance

It seems as though not a month goes by where a company — particularly one in the financial sector —…

 

RBC and CIBC introducing voice authentication services for telephone banking

Following its successful pilot project last summer, Royal Bank is introducing voice biometrics technology to identify clients who phone the…

 

Nuance provides voice biometric technologies for Manulife contact centers

In a press conference held in Toronto Tuesday morning, insurance firm Manulife announced that it has deployed Nuance’s natural language…

 

Verint Systems discusses identity authentication and fraud detection

Customer experience and engagement are crucial differentiators for a company in establishing a quality brand and generating repeat business. Providing…

 

Australian Taxation Office deploys Nuance voice authentication services in call center

Nuance Communications announced that the Australian Taxation Office (ATO) has deployed voice biometrics solutions in ATO’s call center in an…

 

Pindrop wins patent for phone antifraud and authentication technology

Pindrop Security announced it was awarded a patent by the U.S. Patent and Trademark Office (USPTO) for its Phoneprinting technology,…

 

Pindrop Security’s voice analysis system reduces up to 90% of phone fraud, says CEO

BiometricUpdate.com recently posed questions to Vijay Balasubramaniyan, Ph.D., the chief executive officer and co-founder of Pindrop Security in an exclusive…

 

Nuance Communications provides voice authentication software to ICICI Bank

Indian financial institution ICICI Bank has deployed voice recognition technology from Nuance Communications to provide biometric authentication for telephone banking…

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