call centers

 

Pindrop provides voice biometrics and multi-factor authentication for new Verizon call center service

Verizon has launched a new enterprise call center service combining multi-factor anti-fraud and authentication technology from Pindrop with its media…

 

Daon announces partnership with Avtex to improve contact center experience

Daon has partnered with customer experience (CX) focused consulting and technology company Avtex to improve contact center experiences for the…

 

How to secure your solutions with voice biometrics

This is a guest post by Ian Colville, Product Manager at Aculab. Although voice biometrics are being implemented in a…

 

CallVu enables major credit card company to authenticate service calls with smartphone biometrics

A large international credit card company has chosen CallVu to enable its customers to use the biometric authentication capabilities of…

 

TRUSTID launches call center authentication service based on phone network forensics

Pre-answer caller authentication service provider TRUSTID has launched its IDENTIFIER software-as-a-service (SaaS) product for call centers to enable effective customer…

 

NICE launches machine learning fraud exposure capability for contact centers

NICE has revealed a new Proactive Fraudster Exposure capability based on machine learning technology for its Real-Time Authentication (RTA) voice…

Utopia.AI

utopia.AI is changing the way commercial liaisons between clients and providers are handled allocating value to each second of human…

 

Pivotal Data to offer integrated OneVault voice biometrics with call center solutions

Pivotal Data has integrated voice biometric authentication from OneVault as a value-added feature of its call center solution. Getting the…

 

Pindrop launches call center customer instant authentication technology

Pindrop has launched a product for validating customer phone numbers even before the call arrives at the call center. Pindrop…

 

Voximplant launches speech recognition-powered automated call campaign service

Cloud communications platform Voximplant has announced the launch of a web service which integrates robust voice recognition capabilities with outbound…

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