call centers

 

Verint Systems adds voice biometrics to enterprise workforce optimization solution

Verint Systems Inc. announced it has made significant improvements to its enterprise workforce optimization (WFO) solution including embedded voice biometric…

 

TransUnion, OneVault to develop national voice bank in South Africa

South African credit solutions firm TransUnion announced it has partnered with OneVault to develop a national Voice Bank to help…

 

Authentify uses voice biometrics for call center fraud prevention

Authentify announced it has launched Authentify xFA SecureCallCenter, an application that enables financial institutions to curb fraud by authenticating mobile…

 

Presence adds natural language and voice biometrics to interactive voice response module

Contact center solutions firm Presence Technology announced it has added new features in its interactive voice response module, including natural…

 

Pindrop Security obtains $35 million in financing for voice anti-fraud solution

Pindrop Security announced today that it has closed an additional US$35 million round of financing. Institutional Venture Partners (IVP) led…

 

Speechpro voice biometric solution featured in Aspect’s software marketplace

SpeechPro announced that its VoiceKey voice biometric solution will be included as part of Aspect Software’s Innovation Exchange application marketplace….

 

NICE launches real-time fraud prevention voice biometrics solution

NICE Systems announced it has launched a real-time fraud prevention solution, which enables contact centers to detect and prevent fraud…

 

VoiceVault partners with Enacomm to provide secure voice biometric authentication

Enacomm and VoiceVault announced they are partnering to deliver an easy, secure form of voice authentication that protects customers. VoiceVault’s…

 

Russian bank Tinkoff implements voice recognition in their call center

Russian bank Tinkoff Credit Systems announced it has implemented NICE Real-Time Voice Authentication System in all workplaces of its call…

 

Top biometrics news stories, week of July 13

Biometrics Week in Review: biometric visa for South Africa tourism, FiDELYS smartwatch, VISA Europe considers biometrics, biometric intelligence lab, travel…

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